Announced details
Call center service-quality evaluation, customer satisfaction analysis, customer-needs extraction, FAQ creation and operational improvement
8th Floor, Sanbancho Tokyu Building, 8-1 Sanbancho, Chiyoda-ku, Tokyo (Collabos Corporation headquarters)
The optimal plan is proposed based on the customer’s operations, call center size and other factors. Specific pricing is not disclosed.
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | VLOOM, AI analysis functionality |
| Offering price | The optimal plan is proposed based on the customer’s operations, call center size and other factors. Specific pricing is not disclosed. |
| Launch date | 2 October 2026 (already launched) |
| Applicable area | Call center service-quality evaluation, customer satisfaction analysis, customer-needs extraction, FAQ creation and operational improvement |
| Location | 8th Floor, Sanbancho Tokyu Building, 8-1 Sanbancho, Chiyoda-ku, Tokyo (Collabos Corporation headquarters) |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To reduce the burden on call center administrators of manually reviewing and evaluating call content and analyzing customer needs, thereby improving operational efficiency and service quality. The initiative was also carried out under the medium-term management plan as part of product development that reflects customer feedback.