Evolution into a simple, convenient service for the mass market
First written in FY2016. 1 of 3 entries say "Advanced", first in FY2019. Latest entry: FY2019.
15 other companies' latest entry also says "Advanced".
- FY2019AdvancedAnnual report
「We have also succeeded in increasing unit prices by improving service convenience through enhanced support for clients and CrowdWorkers and improvements to the job search function. To further evolve the service into one that is used continuously, we will develop a service that enables efficient matching by establishing an online contracting and payment infrastructure and improving matching accuracy using rating data.」
Customer experience improvements have taken concrete form through enhanced support, improved search functions, an online contracting and payment infrastructure, and improved matching accuracy using rating data. - FY2019-Q2Making customer experience improvements more concreteAnnual report
「We focused on improving the matching rate by improving the customer experience of the service.」
The previous policy of improving service usability has taken concrete form as a measure to improve the matching rate through customer experience improvements. - FY2016First statedAnnual report
「We will work to improve the usability of the platform service by reducing the burden and complexity of posting jobs for clients and increasing the volume of jobs, as well as eliminating system usage fees that hinder service use by workers.」
The company has established measures to improve usability by simplifying the job-posting process and eliminating system usage fees.