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Other Disclosures3900CrowdWorks Inc.Information and Communications, Services and Others

Only 11.1% of SMEs Have Enough AI Leaders: CrowdWorks Publishes “AI Adoption Level Survey” of 576 SMEs

CrowdWorks published the results of an AI utilization level survey conducted among 576 SMEs. Only 11.1% of companies had sufficient AI personnel, while the results showed that companies with more advanced AI utilization were more likely to use external AI talent.

Worth reading
62In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.
Direction
Neutral
Direction inferred from the company’s description.
Scale
11.1
% (percentage of companies that answered they had secured sufficient AI personnel)
Wording
Definitive
How definitive the wording is.

Announced details

AI Cloudworks, an AI-enabled business automation service
Applicable field (uses covered by this announcement)

AI implementation and adoption, business process automation, integration of AI with business systems

What the company reported numerically
Quantitative Effects

Companies with sufficient AI champions: 11.1%; companies that have automated business processes and use external AI talent: 26.1%; companies using AI only for chat: 7.0%; ratio: 3.7x

Usage history

CrowdWorks registered users: 7.975 million; clients: 1.118 million companies (as of the end of June 2026); companies using AI CrowdWorks: Not disclosed

Award/certification name

Ministry of Economy, Trade and Industry First "Japan Venture Awards": Work Style Innovation Award; Good Design Future Creation Design Award

Awarding / certifying body

Ministry of Economy, Trade and Industry; Not disclosed (Good Design Future Creation Design Award)

Location (as indicated in this announcement)

28th Floor, Azabudai Hills Mori JP Tower, 1-3-1 Azabudai, Minato-ku, Tokyo

In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.

Source (materials cited by the company)

"AI Utilization Level Survey of SMEs" conducted by CrowdWorks Inc.; commissioned to Rakuten Insight, Inc.

Announced details
ItemDetails
Names of Products / Services CoveredAI Cloudworks, an AI-enabled business automation service
Applicable areaAI implementation and adoption, business process automation, integration of AI with business systems
Award/certification nameMinistry of Economy, Trade and Industry First "Japan Venture Awards": Work Style Innovation Award; Good Design Future Creation Design Award
Awarding / certifying bodyMinistry of Economy, Trade and Industry; Not disclosed (Good Design Future Creation Design Award)
Location28th Floor, Azabudai Hills Mori JP Tower, 1-3-1 Azabudai, Minato-ku, Tokyo
Quantitative EffectsCompanies with sufficient AI champions: 11.1%; companies that have automated business processes and use external AI talent: 26.1%; companies using AI only for chat: 7.0%; ratio: 3.7x
Usage historyCrowdWorks registered users: 7.975 million; clients: 1.118 million companies (as of the end of June 2026); companies using AI CrowdWorks: Not disclosed
Source"AI Utilization Level Survey of SMEs" conducted by CrowdWorks Inc.; commissioned to Rakuten Insight, Inc.
Items this document does not state (10)
CounterpartyCounterparty overviewRelationship with the CompanyContract ValueOffering priceContract DateLaunch dateRegistration number and expiry dateLocation scaleImpact on Business Performance

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

Because companies lack personnel to lead AI adoption, as well as the time, knowledge and skills needed to integrate AI with business systems. Based on the survey results, CrowdWorks proposes connecting companies with external AI talent for each business function.

How to read this page

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Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
Only 11.1% of SMEs Have Enough AI Leaders: CrowdWorks Publishes “AI Adoption Level Survey” of 576 SMEs | CrowdWorks Inc. (3900) timely disclosure | Komori