Risk of Customer Losses and Reputational Damage Caused by Software Defects
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2026: 4 of 15 companies on the "Worse" side.
14 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「For customer losses caused by defects in our group's software, we seek to limit our group's contractual liability for damages to the contract consideration received by our group. If such an incident occurs, however, it may result not only in direct losses from the reversal of sales, but also affect our group's performance and future business development through reputational damage.」
The company continues to disclose the risks of customer losses, sales reversals and reputational damage caused by software defects, and the response provided for under the contractual liability cap. - FY2020RestatedAnnual report
「For customer losses caused by defects in our group's software, we seek to limit our group's contractual liability for damages to the contract consideration received by our group. If such an incident occurs, however, it may result not only in direct losses from the reversal of sales, but also affect our group's performance and future business development through reputational damage.」
The company continues to disclose the risks of customer losses, sales reversals and reputational damage caused by software defects, and the response provided for under the contractual liability cap. - FY2019RestatedAnnual report
「For customer losses caused by defects in our group's software, we seek to limit our group's contractual liability for damages to the contract consideration received by our group. If such an incident occurs, however, it may result not only in direct losses from the reversal of sales, but also affect our group's performance and future business development through reputational damage.」
The company continues to disclose the risks of customer losses, sales reversals and reputational damage caused by software defects, and the response provided for under the contractual liability cap. - FY2017First statedAnnual report
「For customer losses caused by defects in our group's software, we seek to limit our group's contractual liability for damages to the contract consideration received by our group. If such an incident occurs, however, it may result not only in direct losses from the reversal of sales, but also affect our group's performance and future business development through reputational damage.」
The company has disclosed the possibility of sales reversals, damages claims and reputational damage caused by software defects as new business risks.