System for Managing Processes from Sales through Post-Contract and Integrating with the Customer Database
First written in FY2018. 3 of 4 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2017: 2 of 9 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「For customer follow-up, we will introduce a process management system covering the entire process from sales activities through post-contract system implementation and integrate it with a database of existing customers. By gaining timely access to customer information, we will enhance after-sales support, accurately identify customer needs, and develop appropriate proposals.」
Efforts to strengthen customer follow-up through a process management system covering sales through post-contract system implementation and integration with the customer database continue. - FY2022RestatedAnnual report
「For customer follow-up, we will introduce a process management system covering the entire process from sales activities through post-contract system implementation and integrate it with a database of existing customers. By gaining timely access to customer information, we will enhance after-sales support, accurately identify customer needs, and develop appropriate proposals.」
Efforts to strengthen customer follow-up through a process management system covering sales through post-contract system implementation and integration with the customer database continue. - FY2019RestatedAnnual report
「We will introduce a process management system covering the entire process from sales activities through post-contract system implementation and integrate it with a database of existing customers. By gaining timely access to customer information, we will enhance after-sales support, accurately identify customer needs, and develop appropriate proposals.」
Efforts to strengthen customer follow-up through a process management system covering sales through post-contract system implementation and integration with the customer database continue. - FY2018First statedAnnual report
「For customer follow-up, we will introduce a process management system covering the entire process from sales activities through post-contract system implementation and integrate it with a database of existing customers. By gaining timely access to customer information, we will enhance after-sales support, accurately identify customer needs, and develop appropriate proposals.」
The company has disclosed for the first time a plan to introduce a process management system covering sales activities through post-contract system implementation and integrate it with the existing customer database to improve after-sales support and the accuracy of proposals.