Leakage, Loss and Unauthorized Use of Customers’ Confidential Information
First written in FY2016. 4 of 7 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2025: 7 of 60 companies on the "Worse" side.
133 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「To manage such highly confidential information appropriately, the group has obtained ISMS (ISO27001 and ISO27017) certification and the Privacy Mark (JISQ15001), disseminates and enforces internal rules on information management based on internal regulations such as the Information Security Guidelines and Personal Information Protection Standards, works to strengthen its information management framework through measures including ongoing training, and takes preventive measures against the leakage of confidential information, including by entering into individual confirmation agreements concerning the handling of confidential information with temporary staff assigned to the group.」
The group continues to manage confidential information through ISMS, the Privacy Mark, internal regulations, ongoing training, and confirmation agreements with temporary staff. - FY2023MitigatedAnnual report
「To manage such highly confidential information appropriately, the group has obtained ISMS (ISO27001 and ISO27017) certification and the Privacy Mark (JISQ15001), disseminates and enforces internal rules on information management based on internal regulations such as the Information Security Guidelines and Personal Information Protection Standards, works to strengthen its information management framework through measures including ongoing training, and takes preventive measures against the leakage of confidential information, including by entering into individual confirmation agreements concerning the handling of confidential information with temporary staff assigned to the group.」
In addition to its existing ISMS and Privacy Mark, it describes ISO27017 certification, ongoing training, and confirmation agreements concerning the handling of confidential information, expanding its measures against the leakage of confidential information. - FY2022RestatedAnnual report
「To manage such highly confidential information appropriately, the group has obtained ISMS (ISO27001) certification and the Privacy Mark (ISO15001), disseminates and enforces internal rules on information management based on internal regulations such as the Information Security Guidelines and Personal Information Protection Standards, works to strengthen its information management framework through measures including employee training, and takes preventive measures against the leakage of confidential information, including by entering into individual confirmation agreements concerning confidentiality and other matters with temporary staff assigned to the group.」
It continues to disclose preventive measures against leakage and other incidents involving confidential customer information, including ISMS, the Privacy Mark, internal regulations, employee training, and confirmation agreements with temporary staff. - FY2019RestatedAnnual report
「To manage such highly confidential information appropriately, the group has obtained ISMS (ISO27001) certification and the Privacy Mark (ISO15001), disseminates and enforces internal rules on information management based on internal regulations such as the Information Security Guidelines and Personal Information Protection Standards, and works to strengthen its information management framework through measures including employee training.」
While recognizing the risk of leakage and other incidents involving confidential customer information, it continues to disclose preventive measures including ISMS, the Privacy Mark, internal regulations, and employee training. - FY2018MitigatedAnnual report
「In the course of its business activities, the group may obtain highly confidential information, including information on customers' business partners and personal information. To manage such highly confidential information appropriately, it has obtained ISMS (ISO27001) certification and the Privacy Mark (ISO15001), disseminates and enforces internal rules on information management based on internal regulations such as the Information Security Guidelines and Personal Information Protection Standards, works to strengthen its information management framework through measures including employee training, and takes preventive measures against the leakage of confidential information, including by entering into individual confidentiality and other agreements with temporary staff assigned to the group.」
While continuing to recognize the risk of leakage and other incidents involving confidential customer information, it specifically describes preventive measures including ISMS certification, internal regulations, employee training, and agreements with temporary staff. - FY2017RestatedAnnual report
「However, if customer information is leaked, lost, or misused due to human error in handling customer data, intentional acts by employees, or other causes, the group's response could result in reputational damage and may also give rise to claims for damages.」
The risk of leakage, loss, or unauthorized use of confidential customer information continues to be disclosed. - FY2016First statedAnnual report
「However, if customer information is leaked, lost, or misused due to human error in handling customer data, intentional acts by employees, or other causes, the group's response could result in reputational damage and may also give rise to claims for damages.」
It describes the possibility of leakage and other incidents involving business-partner information and confidential information held in the course of designing, developing, and operating customer systems.