Research into AI-Driven User Support and Business Automation Technologies
First written in FY2025. 1 of 2 entries say "Advanced", first in FY2026. Latest entry: FY2026.
40 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Empirical research through customer collaborations and AI proof-of-concept (PoC) projects. The research covers testing the applicability of generative AI and AI agents to customer-specific business challenges, identifying use cases, and organizing the technical and operational challenges involved in full-scale implementation.」
The application of generative AI and AI agents to customer-specific operations has progressed to PoCs with customers, use-case identification, and the organization of challenges associated with full-scale implementation. - FY2025First statedAnnual report
「Research is being conducted into technologies that support the development of conversational applications using generative AI. The research also covers technologies aimed at improving on-site business productivity through multimodal AI using multiple devices, including smartphones and tablets, as well as various tests to improve the accuracy of generative AI responses across diverse use cases.」
New research and development themes have been added covering support for conversational application development using generative AI, on-site support using multimodal AI, and testing to improve response accuracy.