Initiatives to Turn Customer Feedback into New Proposals and Services
First written in FY2016. 17 of 18 entries say "Restated". Latest entry: FY2024-Q1.
The whole theme swung hardest in 2022: 1 of 9 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2024-Q1RestatedAnnual report
「In proposal and sales activities, we are strengthening efficient sales activities that combine online and face-to-face channels, while using the SFA system (Salesforce) to share daily sales reports in a timely manner with management and others and improve the quality of proposals through team collaboration.」
Continuing activities to enhance proposal capabilities through online and face-to-face sales, information sharing via Salesforce SFA, and team collaboration. - FY2023-Q3RestatedAnnual report
「In proposal and sales activities, strengthening efficient sales activities that combine online and face-to-face channels, and improving the quality of proposals through team collaboration by using the SFA system to share daily sales reports in a timely manner with management and others, thereby strengthening sales activities.」
Continuing efforts to reflect customer needs in proposals through online and face-to-face sales, information sharing via SFA, and team collaboration. - FY2023-Q1RestatedAnnual report
「In proposal and sales activities, we are working to improve the quality of proposals through team collaboration and strengthen sales activities by combining online and face-to-face sales efficiently, while using the SFA system to share daily sales reports in a timely manner with management and others.」
Continuing efforts to improve proposals and sales activities through online and face-to-face sales, information sharing via SFA, and team collaboration. - FY2022-Q3RestatedAnnual report
「In its proposal and sales activities, the company is working to improve the quality of proposals through internal idea generation and strengthen sales activities by sharing daily sales reports in a timely manner, including with management, via its SFA system, as part of efficient sales activities combining online and in-person interactions.」
The company continues internal idea generation, improvement of proposal quality and strengthening of sales activities through online and in-person sales and information sharing via SFA. - FY2022-Q2RestatedAnnual report
「In its proposal and sales activities, the company is working to improve the quality of proposals through internal idea generation and strengthen sales activities by sharing daily sales reports in a timely manner, including with management, via its SFA system, as part of efficient sales activities combining online and in-person interactions.」
The company continues to improve proposal quality through internal idea generation, supported by online and in-person sales and information sharing via SFA. - FY2022-Q1RestatedAnnual report
「By using its SFA system to share daily sales reports in a timely manner, including with management, the company is working to improve the quality of proposals through internal idea generation and strengthen its sales activities.」
The company continues its existing activities of reflecting customer needs in proposals through sales information sharing via SFA and internal idea generation. - FY2021RestatedAnnual report
「The company will identify high-quality customers expected to make proactive IT investments in growth areas and win higher value-added projects. Through proposal activities that “turn whispers into tangible offerings,” it will seek to understand customer needs, improve its proposal capabilities, and achieve innovation together with its customers.」
The company reaffirmed its existing activities of identifying key customers and turning customer needs into proposals and projects as a customer strategy focused on winning higher value-added projects from high-quality customers. - FY2020RestatedAnnual report
「The Group has promoted activities to improve customer satisfaction in order to provide strong proposal capabilities, under the principle of “turning customer whispers into tangible offerings.”」
The company continues to gather customer requests and turn them into proposals and services through teamwork. - FY2020-Q2RestatedAnnual report
「The company has promoted activities to “turn whispers into tangible offerings” in order to provide customers with stronger proposal capabilities. It has worked to continuously improve customer satisfaction and create higher value-added offerings by gathering customer requests and interests (“whispers”) at the front line of sales, generating ideas across the company, and responding to customers by turning them into new proposals and services (“tangible offerings”).」
The company has continued its existing “turn whispers into tangible offerings” activities, linking them to company-wide idea generation, stronger proposal capabilities, improved customer satisfaction and higher value-added offerings. - FY2019-Q1RestatedAnnual report
「To support the Group’s businesses, the company implemented as one of its key initiatives activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to implement as a key initiative activities that gather customer requests and turn them into proposals and services internally. - FY2018RestatedAnnual report
「As one of its key initiatives, the company implemented activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to implement as a key initiative activities that gather customer requests and turn them into proposals and services internally. - FY2018-Q3RestatedAnnual report
「As one of its key initiatives, the company implemented activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to implement as a key initiative activities that gather customer requests and turn them into proposals and services internally. - FY2018-Q2RestatedAnnual report
「To support these results, the company practiced as one of its key initiatives activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to practice as a key initiative activities that gather customer requests and turn them into proposals and services internally. No new numerical targets or other milestones were presented. - FY2018-Q1RestatedAnnual report
「To support these results, the company implemented as one of its key initiatives activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to implement as a key initiative activities that gather customer requests and turn them into proposals and services internally. - FY2017-Q3RestatedAnnual report
「To support these results, the company implemented as one of its key initiatives activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”). At the same time, it continued pursuing higher value-added offerings, improved productivity and higher quality.」
The company explains that it continues to implement as a key initiative activities that turn customer requests into proposals and services internally. - FY2017-Q2RestatedAnnual report
「To support these results, the company implemented as one of its key initiatives activities to gather customer requests and interests (“whispers”) at the front line, generate ideas internally, and respond to customers by turning them into new proposals and services (“tangible offerings”),」
The company continues to implement as a key initiative activities that turn customer requests into proposals and services internally. - FY2017-Q1RestatedAnnual report
「In addition, as one of its key initiatives, the company implemented activities to “turn whispers into tangible offerings,” gathering customer requests and interests (“whispers”) at the front line, generating ideas internally, and responding to customers by turning them into new proposals and services (“tangible offerings”).」
The company continued to implement as a key initiative activities that turn customer requests into proposals and services. No new specific developments or numerical targets were added. - FY2016First statedAnnual report
「As one of its key initiatives, the company implemented activities to “turn whispers into tangible offerings,” gathering customer requests and interests (“whispers”) at the front line, generating ideas internally, and responding to customers by turning them into new proposals and services (“tangible offerings”).」
The company explicitly identified front-line, customer-driven proposal creation as a key initiative.