Announced details
Contact centers, real-time speech recognition, FAQ text mining, sentiment analysis, improved customer experience, and operator efficiency
Adopted by Japan's 4 major telecommunications carriers. Other cumulative installation and usage figures are Not disclosed.
An integration relationship under which LA-6000 supports Genesys Cloud CX's cloud API AudioHook Monitor. No capital or personnel relationship is disclosed.
A company that provides Genesys Cloud CX. The source does not state its location, representative, capital, or year of establishment.
Nextgen,Inc.: Minato-ku, Tokyo
As part of its sales plan for the call-recording business, the company is targeting sales of approximately ¥2.5 billion over the next 3 years. The actual impact of this support on results is Not disclosed.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Voice capture system LA-6000, Genesys Cloud CX, AudioHook Monitor |
| Counterparty | ジェネシスクラウドサービス株式会社 |
| Counterparty overview | A company that provides Genesys Cloud CX. The source does not state its location, representative, capital, or year of establishment. |
| Relationship with the Company | An integration relationship under which LA-6000 supports Genesys Cloud CX's cloud API AudioHook Monitor. No capital or personnel relationship is disclosed. |
| Launch date | 24 June 2026 (support was announced; the actual support start date is not specified) |
| Applicable area | Contact centers, real-time speech recognition, FAQ text mining, sentiment analysis, improved customer experience, and operator efficiency |
| Location | Nextgen,Inc.: Minato-ku, Tokyo |
| Usage history | Adopted by Japan's 4 major telecommunications carriers. Other cumulative installation and usage figures are Not disclosed. |
| Impact on Business Performance | As part of its sales plan for the call-recording business, the company is targeting sales of approximately ¥2.5 billion over the next 3 years. The actual impact of this support on results is Not disclosed. |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address the growing demand for AI applications in contact centers and eliminate technical barriers to integration between contact center systems and AI systems.