Announced details
Internet connectivity services; ISP services
Ranked No. 1 overall in the customer satisfaction survey for 12 consecutive years
Overall No. 1 in the Internet Service Provider Customer Satisfaction Survey (12 consecutive years)
External organization (name not disclosed)
ASAHIネット 光 with フレッツ: ¥990 per month, including tax, at the revised rate; フレッツ 光 ネクスト: ¥1,320 per month, including tax, at the revised rate. Before the revision, the former was ¥858 for Home and ¥770 for Apartment, while the latter was ¥1,100 for Family and ¥770 for Apartment.
The company does not address Contract Value / Impact on Business Performance.
Internet Service Provider Customer Satisfaction Survey conducted by an external organization
| Item | Details |
|---|---|
| Names of Products / Services Covered | ASAHIネット 光 with フレッツ, フレッツ 光 ネクスト |
| Offering price | ASAHIネット 光 with フレッツ: ¥990 per month, including tax, at the revised rate; フレッツ 光 ネクスト: ¥1,320 per month, including tax, at the revised rate. Before the revision, the former was ¥858 for Home and ¥770 for Apartment, while the latter was ¥1,100 for Family and ¥770 for Apartment. |
| Launch date | Scheduled for Monday, 1 February 2027 (from the February 2027 usage period) |
| Applicable area | Internet connectivity services; ISP services |
| Award/certification name | Overall No. 1 in the Internet Service Provider Customer Satisfaction Survey (12 consecutive years) |
| Awarding / certifying body | External organization (name not disclosed) |
| Usage history | Ranked No. 1 overall in the customer satisfaction survey for 12 consecutive years |
| Source | Internet Service Provider Customer Satisfaction Survey conducted by an external organization |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Data traffic has increased sharply, while the costs of maintaining communications equipment and various costs associated with maintenance and operations continue to rise.