Reputational damage caused by serious product defects
First written in FY2018. 1 of 2 entries say "Worsened", first in FY2026. Latest entry: FY2026.
System Integrator Corp. moved to the "Worse" side of this theme in 2026.
The whole theme swung hardest in 2021: 1 of 9 companies on the "Worse" side.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「If an unforeseen serious defect occurs in a product or service of our group, it may disrupt customers' operations, undermine trust in our group and result in liability for damages. In particular, for products incorporating AI, ensuring the quality of AI output has become a new challenge.」
In addition to the conventional risk of serious product bugs, the company identifies the new challenge of ensuring the quality of output from products incorporating AI, broadening the scope of quality and reliability risks. - FY2018First statedAnnual report
「However, even thorough testing does not eliminate the possibility that a product may be sold with an unforeseen serious bug. If a serious bug emerges after a product is sold, confidence in the product may decline and our business performance may be affected.」
Indicates the risk that serious bugs cannot be completely eliminated through testing and that defects arising after launch may affect confidence in the product and business performance.