Strengthening the consulting business aimed at customer success
First written in FY2023. 2 of 3 entries say "Advanced", first in 2026-04-14. Latest entry: FY2026.
The whole theme swung hardest in 2025: 1 of 10 companies on the "Worse" side.
8 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Going forward, we will accelerate new customer acquisition by strengthening our products, including through the implementation of AI-agent functions. At the same time, by expanding our professional-services and customer-success structures, we will seek to maximize existing customers’ LTV (customer lifetime value) and reduce churn, thereby achieving sustainable growth.」
For services aimed at achieving customer success, the Company is moving toward expanding its professional services and customer success structure to maximize LTV and reduce churn among existing customers. - 2026-04-14AdvancedRevision of earnings forecasts
「Going forward, we will accelerate new customer acquisition by strengthening our products, including through the implementation of AI-agent functions. At the same time, by expanding our professional-services and customer-success structures, we will seek to maximize existing customers’ LTV (customer lifetime value) and reduce churn, thereby achieving sustainable growth.」
The measures to support existing-customer success have been specified as expanding professional services and customer success, maximizing LTV and reducing churn. - FY2023First statedAnnual report
「We are also strengthening our consulting business to support customer success in these businesses.」
In addition to package sales, maintenance and customization, the Company has disclosed for the first time that it is strengthening its consulting business aimed at achieving customer success.