Expanding Sales of AI Conversational Solutions and Improving Conversational Technology

「“AI茨ひより,” an Ibaraki Prefecture-certified VTuber based on “AI Avatar AOI” using generative AI, began operation at “いばらき地酒バー水戸” at Mito Station.」

「In addition, we released “AI Avatar AOI,” an AI voice dialogue avatar newly equipped with multi-device support and integration with “ChatGPT,” provided by OpenAI.」

「In addition, we released “AmiVoice® ISR Studio,” a cloud service for voicebots (speech recognition IVR) that makes it easy to automate telephone responses.」

「In addition, “AI Avatar AOI,” an AI voice dialogue avatar integrated with the conversational generative AI “ChatGPT” provided by OpenAI, was adopted for “茨ひより,” an official VTuber of Ibaraki Prefecture.」

「The AI speech recognition engine AmiVoice® and AI dialogue solution AmiAgent® were adopted for a voice AI automated response service using Amazon Connect by トランスコスモス株式会社 and Amazon Web Services Japan.」

「AMIVOICE THAI CO., LTD. (Kingdom of Thailand) advanced research and development of the MARI service (AI Virtual Agent), which uses Thai-language AI speech recognition.」

「The number of companies using the AI dialogue solution AmiAgent® in the SEC business division increased. However, the division was unable to win any large projects, leaving revenue almost flat year on year.」

「In the SEC business division, use of the AI dialogue solution AmiAgent® progressed steadily as collaboration with partners advanced. However, revenue declined because contracted development projects decreased year on year.」

「In the SEC business division, the AI dialogue solution AmiAgent® was adopted for the “レオパレスAIカウンター” of 株式会社レオパレス21.」

「We created a new market for voice dialogue centered on “voice AI” (AI technology premised on voice processing, including speech recognition: AmiAgent®). Against this backdrop, implementation and implementation trials progressed at companies including 株式会社レオパレス21, 株式会社明治産業, NIPPON GAS CO.,LTD. and 株式会社DeNAトラベル, driving a 45.3% year-on-year increase in revenue.」

「The AI dialogue solution “AmiAgent®” was adopted for “LEO SUPPORT,” new content supporting the daily lives of residents of 株式会社レオパレス21. We also released “コミュクラフト,” a dialogue platform that allows users to freely create and share voice dialogue scenarios with virtual characters.」

「We expanded sales of automated-response contact center services using speech recognition and dialogue engines, including the start of implementation of the “AI Concierge” using the AI dialogue solution “AmiAgent®” at the customer center of 株式会社DeNAトラベル.」

「正式 sales began for the AI dialogue solution “AmiAgent®,” integrated with “LINE Customer Connect,” a customer support service for businesses provided by LINE株式会社.」

「It was decided that the AI dialogue solution “AmiAgent®” would be integrated with “LINE Customer Connect,” a customer support service for businesses provided by LINE株式会社, and trial operations and other preparations progressed toward full-scale service in spring 2017.」

「We expanded sales and strengthened technology related to AI dialogue, including by providing the speech recognition and dialogue technologies of “AmiAgent®” for the AI Concierge contact center service using artificial intelligence provided by 株式会社U-NEXTマーケティング.」

「In addition to expanding sales of the AI dialogue solution “AmiAgent,” we worked to further improve dialogue technology.」