Introduction of the Chinese-language Speech Recognition Solution in Taiwan
First written in FY2017-Q1. 8 of 21 entries say "Advanced", first in FY2017-Q3. Latest entry: 2026-05-13.
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- 2026-05-13AdvancedEarnings forecast revision
「The Overseas Business Division increased revenue significantly and narrowed its loss as use by major customers increased.」
The increase in use by major customers resulted in higher revenue and a narrower loss in the Overseas Business Division. - FY2025AdvancedAnnual report
「The overseas business division reported a substantial increase in revenue and a narrower loss due to increased usage by major customers.」
The overseas business division reported a substantial increase in revenue due to increased usage by major customers, narrowing its loss. - FY2025-H1Higher revenue and improved profitabilityAnnual report
「The Overseas Business Division reported higher revenue and advanced profitability improvements as use by large customers increased.」
The overseas business division reported higher revenue due to increased usage by major customers, with profitability improving. - FY2024Higher revenue, lower profitAnnual report
「The Overseas Business Division reported higher revenue and lower profit as business with major customers expanded.」
The Overseas Business Division reported higher revenue as business with major customers expanded, while profit declined. - FY2021ReframedAnnual report
「The Overseas Business Division advanced further improvements to the recognition accuracy of the Chinese-language AI speech recognition AmiVoice® engine and business development in new fields beyond call centers. In parallel, it reviewed personnel and other resources to align its structure with the current business scale.」
While continuing to enhance the Chinese-language engine and develop new fields, the focus shifted from the previous expansion-oriented approach to reviewing personnel and resources in line with the current business scale. - FY2020RestatedAnnual report
「The Overseas Business Division reported year-on-year declines in both revenue and profit because it prioritized restructuring its business structure while advancing further improvements to the recognition accuracy of the Chinese-language AI speech recognition AmiVoice® engine and developing business in new fields beyond call centers.」
In the Chinese market and overseas business, the policy of prioritizing business structure restructuring while enhancing the Chinese-language engine and developing new fields beyond call centers continues. - FY2020-Q3ReframedAnnual report
「The Overseas Business Division worked to further improve the recognition accuracy of the Chinese-language AI speech recognition AmiVoice® engine and develop business in new fields beyond call centers.」
Efforts in the Chinese market expanded from improving the recognition accuracy of the Chinese-language engine to developing business in new fields beyond call centers. - FY2020-Q2RestatedAnnual report
「The Overseas Business Division focused on research and development, including further improving the recognition accuracy of the Chinese-language AI speech recognition AmiVoice® engine and developing call center products for China.」
The policy of focusing research and development on improving the recognition accuracy of the Chinese-language engine and developing call center products for China continues. - FY2020-Q1ReframedAnnual report
「The Overseas Business Division focused on research and development, including further improving the recognition accuracy of the Chinese-language AI speech recognition AmiVoice® engine and developing call center products for China.」
The focus of the description of efforts in the Chinese market shifted from expanding implementation and operations to research and development, including improving the recognition accuracy of the Chinese-language engine and developing products for China. - FY2019AdvancedAnnual report
「The Overseas Business Division brought the Chinese-language AmiVoice® Communication Suite AI speech recognition solution, already installed across all 1,500 seats at Midea Group’s call centers in China, into full operation.」
Following installation across all 1,500 seats at Midea Group’s call centers in China, the solution reached full operation. However, costs for restructuring the organization and partner strategy for future business expansion were incurred ahead of schedule, widening the Overseas Business Division’s loss. - FY2019-Q3AdvancedAnnual report
「The Overseas Business Division delivered the call center speech recognition solution to all 1,500 seats at Midea Group’s call centers in China. It also advanced the restructuring of its business structure and partner strategy in anticipation of future business expansion.」
Delivery to all 1,500 seats at Midea Group’s call centers in China was completed, while restructuring of the business structure and partner strategy continued to support future business expansion. - FY2019-Q2SoftenedAnnual report
「The Overseas Business Division advanced the introduction of the call center speech recognition solution across all seats at the call centers of Midea Group, a Chinese home appliance manufacturer. However, new orders declined and revenue fell because priority was given to restructuring the business structure and partner strategy.」
While advancing the introduction across all seats at Midea Group’s call centers, the Overseas Business Division reported lower revenue because new orders declined after priority was given to restructuring the business structure and partner strategy. - FY2019-Q1AdvancedAnnual report
「The Overseas Business Division reported higher revenue as Midea Group, a Chinese home appliance manufacturer, decided to adopt the call center speech recognition solution across all seats at its call centers. In parallel, it advanced the restructuring of its business structure and partner strategy.」
In the Chinese market, adoption across all seats at Midea Group’s call centers was decided, resulting in higher revenue, while restructuring of the business structure and partner strategy also continued. - FY2018SoftenedAnnual report
「However, the anticipated business expansion was not achieved, and revenue declined year on year as the partner strategy was restructured.」
For the previous partner strategy aimed at acquiring new customers in China, the anticipated business expansion was not achieved, and the focus shifted to restructuring. - FY2018-Q3RestatedAnnual report
「The Overseas Business Division pursued a partner strategy to win expansion projects from existing customers and acquire new customers in China.」
Efforts to expand existing customer business, acquire new customers in China and advance the partner strategy continue. - FY2018-Q2RestatedAnnual report
「The Overseas Business Division pursued a partner strategy to win expansion projects from existing customers and acquire new customers in China.」
Efforts to expand existing customer business, acquire new customers in China and advance the partner strategy continue. - FY2018-Q1RestatedAnnual report
「The Overseas Business Division pursued a partner strategy to win expansion projects from existing customers and acquire new customers in China.」
Expansion of existing customer business, acquisition of new customers in China and the partner strategy continue. - FY2017AdvancedAnnual report
「The Overseas Business Division successfully introduced the Chinese-language version of the AmiVoice® Communication Suite2 speech recognition solution for call centers at major life insurers in Taiwan and China, and operations began. A case study on use of AmiVoice® Communication Suite2 at the call center of a major Chinese life insurer received the Development and Innovation Contribution Award at the “2016 Financial Technology Service Awards” hosted by China Financial Computerization Corporation.」
In addition to the introduction and commencement of operations at major life insurers in Taiwan and China, the Chinese case study received an award. - FY2017-Q3AdvancedAnnual report
「The Overseas Business Division introduced the Chinese-language version of the AmiVoice® Communication Suite2 speech recognition solution for call centers at a major Chinese life insurer, and operations began.」
The business advanced from seeking new customers and partners in the Chinese market to introducing the solution at a major Chinese life insurer and commencing operations. - FY2017-Q2ReframedAnnual report
「The Overseas Business Division acquired new customers and partner companies to expand the Chinese-language version of the AmiVoice® Communication Suite2 speech recognition solution for call centers into the Chinese market.」
The focus shifted from the initial introduction in Taiwan to expansion aimed at acquiring new customers and partners in the Chinese market. - FY2017-Q1First statedAnnual report
「The Overseas Business Division successfully introduced the Chinese-language version of the AmiVoice® Communication Suite2 speech recognition solution for call centers at a major Taiwanese life insurer for the first time, and operations began.」
The Chinese-language solution was introduced and put into operation for the first time at a major Taiwanese life insurer.