Customer Focus and End-User Orientation in SI Services
First written in FY2020. 3 of 5 entries say "Advanced", first in FY2022. Latest entry: FY2025.
The whole theme swung hardest in 2025: 1 of 9 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「The company worked to expand the solutions business, its core business area, with a particular focus on further specializing in its areas of expertise and developing key customers into prime vendors, meaning vendors contracted directly by end users, where higher profit margins can be expected.」
Systems integration expansion through customer focus and an end-user orientation is continuing and taking concrete form through specialization in areas of expertise and becoming a prime vendor. - FY2024AdvancedAnnual report
「We worked to develop high-quality customers into prime vendors, which are expected to generate high profit margins, by becoming their primary contractor for end-user projects.」
Systems integration expansion through customer focus and an end-user orientation took concrete form in becoming a prime vendor, with the aim of serving as the primary contractor for end users. - FY2022AdvancedAnnual report
「As a result of efforts to expand the solutions business, a core business area, particularly by developing key customers into large-scale users, revenue from systems integration services increased 15.3% year on year.」
The direction of systems integration expansion through customer focus and an end-user orientation took concrete form in the development of major users from high-quality customers and 15.3% growth in systems integration services revenue. - FY2021ReframedAnnual report
「In this business environment, the Group will advance five management strategies: “expanding the SI business,” “taking on the post-SI business,” “responding to technology in the age of digital transformation (DX),” “upgrading S-MDGs toward a 2,000-person organization (Note),” and “a new career-path system that increases engagement.”」
The previous expression for expanding systems integration, "customer focus and an end-user orientation," has been reorganized as one of five broader strategies, "expansion of the systems integration business." - FY2020First statedAnnual report
「Expand the business by becoming more customer-focused and end-user-oriented in the systems integration services business」
To expand its systems integration services business, the company has stated customer focus and an end-user orientation as new management strategies.