Announced details
Customer support provided as after-sales service following purchase or implementation, including telephone, email and chat support
This is the eighth time since 2018 that the company has received a three-star rating.
HDI-Japan evaluates and rates GMO Payment Gateway's customer support. Capital and personnel relationships are Not disclosed.
HDI-Japan is an organization that conducts ratings based on HDI's international standards. It is operated by シンクサービス株式会社. Other information, including its location, representative, capital and year of establishment, is Not disclosed.
HDI Rating Benchmark: Quality Rating (Multichannel), Three Stars
HDI-Japan
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
HDI-Japan
| Item | Details |
|---|---|
| Names of Products / Services Covered | Quality Rating (Multichannel) |
| Counterparty | HDI-Japan (operated by シンクサービス株式会社) |
| Counterparty overview | HDI-Japan is an organization that conducts ratings based on HDI's international standards. It is operated by シンクサービス株式会社. Other information, including its location, representative, capital and year of establishment, is Not disclosed. |
| Relationship with the Company | HDI-Japan evaluates and rates GMO Payment Gateway's customer support. Capital and personnel relationships are Not disclosed. |
| Applicable area | Customer support provided as after-sales service following purchase or implementation, including telephone, email and chat support |
| Award/certification name | HDI Rating Benchmark: Quality Rating (Multichannel), Three Stars |
| Awarding / certifying body | HDI-Japan |
| Usage history | This is the eighth time since 2018 that the company has received a three-star rating. |
| Source | HDI-Japan |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company has pursued quality management to enhance merchants' sense of security and satisfaction, while providing consistently high-quality support across multiple channels, including telephone, email and chat.