Pursuing fundamental reforms of services with deteriorating profit margins and underperforming subsidiaries
First written in FY2020. 12 of 18 entries say "Advanced", first in FY2021-Q2. Latest entry: FY2026.
66 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In the outsourcing business, revenue was sluggish as subsidiary performance remained weak, but profit increased due to operational efficiencies and lower head-office relocation costs. As a result, revenue for the current consolidated fiscal year was ¥4,378.511 million, up 0.6% year on year, and operating profit was ¥141.144 million, up 15.6% year on year.」
Despite sluggish revenue due to weak subsidiary performance, operating profit increased 15.6% year on year through operational efficiencies and lower head-office relocation costs. - FY2026-H1AdvancedAnnual report
「In the outsourcing business, revenue declined as subsidiary performance remained weak, but profit increased due to operational efficiencies and lower head-office relocation costs. As a result, revenue for the cumulative interim period of the current consolidated fiscal year was ¥2,076.322 million, down 1.6% year on year, and operating profit was ¥33.156 million, up 62.3% year on year.」
While weak subsidiary performance led to lower revenue, operating profit increased 62.3% year on year due to operational efficiencies and lower head-office relocation costs. - FY2025Profit decline due to investment in human capital and efforts to strengthen on-site operationsAnnual report
「In the outsourcing business, revenue increased as orders related to fixed-amount tax reductions grew and subsidiary performance remained firm. However, profit declined as the company struggled to strengthen its on-site business and expanded investment in human capital and relocated its head office. As a result, revenue for the current consolidated fiscal year was ¥4,352.582 million, up 1.5% year on year, and operating profit was ¥122.109 million, down 20.6% year on year.」
Revenue increased on higher orders and solid subsidiary performance, but operating profit fell 20.6% due to difficulties in strengthening the on-site business, investment in human capital and the head-office relocation. - FY2025-H1Profit decline due to investment in human capitalAnnual report
「In the outsourcing business, revenue increased as orders related to fixed-amount tax reductions grew and subsidiary performance remained firm. However, profit declined due to increased investment in human capital and other areas. As a result, revenue for the cumulative interim period of the current consolidated fiscal year was ¥2,109.117 million, up 3.5% year on year, and operating profit was ¥20.435 million, down 58.5% year on year.」
In the outsourcing business, increased orders and solid subsidiary performance supported revenue growth, but operating profit fell 58.5% year on year due to increased investment in human capital and other areas. - FY2024-Q3RestatedAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related windfall demand that had significantly boosted operating profit in the previous fiscal year subsided. As a result, revenue remained at roughly the same level, but profit declined. Revenue for the cumulative nine months of the current consolidated fiscal year was ¥3,197.212 million, up 1.9% year on year, and operating profit was ¥120.239 million, down 30.5% year on year.」
Following operational improvements, revenue in the outsourcing business increased 1.9% year on year, while operating profit fell 30.5% as COVID-19-related windfall demand subsided. - FY2024-Q2RestatedAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related special demand that had substantially boosted operating profit in the previous fiscal year came to an end. Consequently, although revenue remained at almost the same level, profit declined. As a result, net sales for the first half of the current consolidated fiscal year were ¥2,037.954 million, up 0.4% year on year, and operating profit was ¥49.299 million, down 43.9%.」
Although profit improvement in the outsourcing business has continued following operational improvements, the impact of the profit decline has persisted as the COVID-19-related windfall demand that had boosted profit in the previous fiscal year subsided. - FY2024-Q1Profit decline as COVID-19-related windfall demand subsidedAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related special demand that had substantially boosted operating profit in the previous fiscal year came to an end. Consequently, although revenue remained at almost the same level, profit declined. As a result, net sales for the first quarter of the current consolidated fiscal year were ¥1,015.740 million, up 0.3% year on year, and operating profit was ¥16.020 million, down 63.7%.」
While profit improvement continued in the outsourcing business following its reforms and operational improvements, operating profit fell 63.7% year on year as the COVID-19-related windfall demand that had boosted profit in the previous fiscal year subsided. - FY2023AdvancedAnnual report
「In the outsourcing business, revenue and profit continued to perform steadily, supported by the acquisition of new projects and solid orders from major customers for contact center services, while subsidiaries saw an increase in medical insurance claims related to COVID-19, mainly in the first half. As a result, net sales for the fiscal year were ¥4,201.756 million, up 4.9% year on year, and operating profit was ¥190.450 million, up 33.0%.」
Operating profit in the outsourcing business increased 33.0% year on year as new projects, contact center orders and medical insurance claims increased, confirming full-year profit improvement following the reforms and operational improvements. - FY2023-Q3AdvancedAnnual report
「In the outsourcing business, orders for new projects and contact center services from major customers remained firm. At the subsidiaries, revenue and profit both performed steadily as medical insurance claims and other items related to COVID-19 increased, primarily in the first half. As a result, revenue for the cumulative nine months of the current consolidated fiscal year was ¥3,137.826 million, up 4.1% year on year, and operating profit was ¥173.098 million, up 99.4% year on year.」
Growth in new projects, contact center services and medical insurance claims increased revenue in the outsourcing business by 4.1% and operating profit by 99.4%. - FY2023-Q2AdvancedAnnual report
「In the outsourcing business, orders for new projects and contact center services from major customers remained firm. At the subsidiaries, revenue and profit both performed steadily as medical insurance claims related to COVID-19 increased. As a result, revenue for the cumulative first six months of the current consolidated fiscal year was ¥2,029.885 million, up 3.5% year on year, and operating profit was ¥87.917 million, up 289.8% year on year.」
Growth in new projects, contact center services and medical insurance claims increased revenue in the outsourcing business, while operating profit rose 289.8% year on year to ¥87.917 million. - FY2023-Q1AdvancedAnnual report
「In the outsourcing business, revenue increased at the company as orders continued to grow. At the subsidiaries, revenue and profit both performed steadily as medical insurance claims related to COVID-19 increased. As a result, revenue for the cumulative first quarter of the current consolidated fiscal year was ¥1,012.814 million, up 2.8% year on year, and operating profit was ¥44.176 million, up 128.6% year on year.」
As a result of continued growth in orders and an increase in medical insurance claims and other items, revenue in the outsourcing business increased 2.8% year on year, while operating profit was ¥44.176 million, up 128.6% year on year. - FY2022AdvancedAnnual report
「In the outsourcing business, on-site BPO services, including projects related to COVID-19 vaccinations, performed well, and improvements to the cost structure progressed steadily.」
Strong performance in on-site BPO and improvements to the cost structure increased operating profit in the outsourcing business from ¥102.841 million in the previous fiscal year to ¥143.158 million. - FY2022-Q2AdvancedAnnual report
「In the Outsourcing Business, BPO services, including further growth in orders for COVID-19 vaccination projects, performed strongly, while orders for contact center services from major customers also progressed smoothly. The performance of subsidiaries that had been sluggish in the previous fiscal year due to the impact of COVID-19 also recovered.」
Growth in BPO orders, orders for contact center services and the recovery of underperforming subsidiaries improved the outsourcing business from an operating loss of ¥28.032 million in the same period of the previous fiscal year to operating profit of ¥22.553 million. - FY2022-Q1AdvancedAnnual report
「The performance of subsidiaries that had been weak in the previous fiscal year also recovered as the impact of COVID-19 subsided.」
The company reported a recovery in the performance of subsidiaries that had been weak in the previous fiscal year, and operating results in the outsourcing business improved from a loss in the same period of the previous fiscal year to profit of ¥19.325 million. - FY2021AdvancedAnnual report
「In the outsourcing business, orders declined more than expected, partly due to the impact of COVID-19. However, profits improved mainly in BPO and contact center services as a result of reviewing contract terms for low-margin projects and beginning to improve the cost structure. In addition, operations at アイカム, a subsidiary whose performance was weak in the previous fiscal year, improved and its performance recovered.」
The review of contract terms for low-margin projects, improvements to the cost structure and operational improvements at アイカム progressed, and operating profit in the outsourcing business improved from an operating loss of ¥2.562 million to operating profit of ¥102.841 million. - FY2021-Q3AdvancedAnnual report
「Meanwhile, the review of contract terms for low-margin projects and improvements to the cost structure progressed as planned. Operational improvements at subsidiaries whose performance was weak in the previous fiscal year are also progressing and producing results.」
The review of contract terms for low-margin projects and improvements to the cost structure progressed as planned, and operational improvements at underperforming subsidiaries produced results. Operating profit in the outsourcing business was ¥37.984 million. - FY2021-Q2AdvancedAnnual report
「In the outsourcing business, orders declined as expected, partly due to the impact of COVID-19. Meanwhile, operational improvements at certain subsidiaries, which we have pursued since the previous fiscal year, are steadily producing results.」
The company reports steady progress in operational improvements at certain subsidiaries pursued since the previous fiscal year. However, no quantitative impact from the improvements is provided. - FY2020First statedAnnual report
「In the outsourcing business, we have begun fundamental reforms of services whose margins have deteriorated and are also improving operations at subsidiaries whose performance was weak during the current fiscal year.」
The company has described for the first time measures to begin fundamental reforms of low-margin services in the outsourcing business and improve operations at underperforming subsidiaries.