Announced details
Contact centres, customer inquiries, CRM, FAQs, customer service
Approximately 12–13% reduction in the number of inquiries compared with before implementation. Customer satisfaction scores for telephone support also improved.
S.T.CORPORATION is a FastSeries customer and user.
Head office location, representative, capital, year established and business activities: not disclosed. Award recipient: S.T.CORPORATION's Customer Service Department.
2026 CRM Best Practice Award (Customer Contact Utilisation Entry Model)
CRM Council, a general incorporated association
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
CRM Council, a general incorporated association; list of 2026 CRM Best Practice Award recipients; 2026 CRM Best Practice White Paper, scheduled for publication in March 2027
| Item | Details |
|---|---|
| Names of Products / Services Covered | FastSeries, FastHelp, FastAnswer, FastNavigation, FastVoice, FastBot, FastText, FastHelp Pe, FastHelp Ce, FastAnswer Pe |
| Counterparty | S.T.CORPORATION |
| Counterparty overview | Head office location, representative, capital, year established and business activities: not disclosed. Award recipient: S.T.CORPORATION's Customer Service Department. |
| Relationship with the Company | S.T.CORPORATION is a FastSeries customer and user. |
| Applicable area | Contact centres, customer inquiries, CRM, FAQs, customer service |
| Award/certification name | 2026 CRM Best Practice Award (Customer Contact Utilisation Entry Model) |
| Awarding / certifying body | CRM Council, a general incorporated association |
| Quantitative Effects | Approximately 12–13% reduction in the number of inquiries compared with before implementation. Customer satisfaction scores for telephone support also improved. |
| Source | CRM Council, a general incorporated association; list of 2026 CRM Best Practice Award recipients; 2026 CRM Best Practice White Paper, scheduled for publication in March 2027 |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The award recognised S.T.CORPORATION for adopting a customer-centric approach, centralising its CRM and FAQ systems, building dedicated portals for different user groups, promoting customer self-service and enabling company-wide use of the voice of the customer (VoC).