Announced details
The company explains that the service will reduce the management burden associated with multiple vendors and the coordination work required when incidents occur. The reduction rate and time savings are Not disclosed.
Technical expertise and extensive operations experience cultivated over more than 35 years. The specific number of customer companies and cases is Not disclosed.
A consolidated subsidiary of TECHMATRIX CORPORATION. Ownership interest: 100.0%.
Head office: 24th Floor, Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo; Representative Director and President: Tokumasu Tetsuya (徳升 哲也); capital: ¥395 million; employees: 420 (as of 1 April 2026). The company provides information infrastructure services, systems operations services, cloud services, IT administration services, business infrastructure applications and comprehensive defined contribution pension services.
Palo Alto Networks Platinum Innovator designation
F5-certified partner
Zabbix-certified partner
24th Floor, Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo (head office)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | CROSS360° (Cross 360) |
| Counterparty | クロス・ヘッド株式会社 |
| Counterparty overview | Head office: 24th Floor, Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo; Representative Director and President: Tokumasu Tetsuya (徳升 哲也); capital: ¥395 million; employees: 420 (as of 1 April 2026). The company provides information infrastructure services, systems operations services, cloud services, IT administration services, business infrastructure applications and comprehensive defined contribution pension services. |
| Relationship with the Company | A consolidated subsidiary of TECHMATRIX CORPORATION. Ownership interest: 100.0%. |
| Launch date | 11 November 2026 (service launch; as of the announcement date) |
| Applicable area | Network, Cloud, Security, IT infrastructure consultation, design, construction, monitoring, operations, maintenance and incident response |
| Award/certification name | Palo Alto Networks Platinum Innovator designation, F5-certified partner, Zabbix-certified partner |
| Location | 24th Floor, Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo (head office) |
| Location scale | An in-house monitoring and operations center operating 24/7/365, more than infrastructure engineers, and 420 employees (as of 1 April 2026) |
| Quantitative Effects | The company explains that the service will reduce the management burden associated with multiple vendors and the coordination work required when incidents occur. The reduction rate and time savings are Not disclosed. |
| Usage history | Technical expertise and extensive operations experience cultivated over more than 35 years. The specific number of customer companies and cases is Not disclosed. |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The service addresses the increasing complexity of IT environments driven by digital transformation and the expanding use of cloud services, shortages of personnel in information systems departments, and the dispersion of inquiry contacts and coordination burden during incidents resulting from outsourcing to multiple vendors.