Announced details
Contact centers, telephone support, customer service, voice-of-the-customer (VOC) analysis, and interaction quality management
The companies state that the post-call processing time required to create interaction histories will be significantly reduced; no specific figures have been disclosed.
FastHelp is described as having one of the strongest implementation records in Japan, but no specific figures have been disclosed.
Tekmatrics and Marubeni I-DIGIO Group have integrated their respective products and services. No capital or personnel relationship is disclosed.
Head office: Bunkyo-ku, Tokyo; Representative Director: Sato Yoshihiro (佐藤由浩). Marubeni I-DIGIO Group is a group of operating companies in Marubeni Corporation’s ICT business, focusing on 4 business segments: manufacturing, distribution and industry, digital, and advanced integration.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | FastHelp, MSYS Omnis |
| Counterparty | Marubeni Information Systems Co., Ltd. (Marubeni I-DIGIO Group) |
| Counterparty overview | Head office: Bunkyo-ku, Tokyo; Representative Director: Sato Yoshihiro (佐藤由浩). Marubeni I-DIGIO Group is a group of operating companies in Marubeni Corporation’s ICT business, focusing on 4 business segments: manufacturing, distribution and industry, digital, and advanced integration. |
| Relationship with the Company | Tekmatrics and Marubeni I-DIGIO Group have integrated their respective products and services. No capital or personnel relationship is disclosed. |
| Launch date | 20 August 2026 (service launch, actual) |
| Applicable area | Contact centers, telephone support, customer service, voice-of-the-customer (VOC) analysis, and interaction quality management |
| Quantitative Effects | The companies state that the post-call processing time required to create interaction histories will be significantly reduced; no specific figures have been disclosed. |
| Usage history | FastHelp is described as having one of the strongest implementation records in Japan, but no specific figures have been disclosed. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To streamline post-call recordkeeping and support greater contact center efficiency and an improved customer experience through the use of interaction history data.