Announced details
Contact centers, customer service, VOC analysis, FAQs, and multichannel support including email, chat and web forms
TECHMATRIX CORPORATION describes FastSeries as having one of the strongest implementation records in Japan. Specific figures: Not disclosed.
TECHMATRIX CORPORATION and Bewith,Inc. are integrating the contact center systems they each provide. No capital or personnel relationship has been disclosed.
Head office: Shinjuku-ku, Tokyo; Representative Director and President: Iijima Kenji (飯島健二). Bewith,Inc. has more than 25 years of experience and expertise in contact center operations and provides consulting, system implementation and operations management services using its proprietary cloud PBX, Omnia LINK, and other systems.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | FastHelp, Omnia LINK, FastGenie, FastSeries |
| Counterparty | Bewith,Inc. (TSE Prime, securities code: 9216) |
| Counterparty overview | Head office: Shinjuku-ku, Tokyo; Representative Director and President: Iijima Kenji (飯島健二). Bewith,Inc. has more than 25 years of experience and expertise in contact center operations and provides consulting, system implementation and operations management services using its proprietary cloud PBX, Omnia LINK, and other systems. |
| Relationship with the Company | TECHMATRIX CORPORATION and Bewith,Inc. are integrating the contact center systems they each provide. No capital or personnel relationship has been disclosed. |
| Launch date | 22 July 2026 (integration already launched) |
| Applicable area | Contact centers, customer service, VOC analysis, FAQs, and multichannel support including email, chat and web forms |
| Usage history | TECHMATRIX CORPORATION describes FastSeries as having one of the strongest implementation records in Japan. Specific figures: Not disclosed. |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address challenges including inefficiencies caused by fragmented contact center systems, the need to make better use of customer interaction data, faster customer service, improved interaction quality, and reduced operator workload.