Announced details
Contact centers, call centers, and IP PBX use by general businesses
Not disclosed (the company states that the integration is expected to help shorten customer wait times, improve the resolution rate at first contact, streamline outbound calling, and reduce operator workloads)
A business and collaboration relationship involving product integration between TechMatrix, which provides FastHelp, and Unified Communications, which provides UC Client-M and UC Server-P. Capital and personnel relationships: not disclosed.
Headquartered in Minato-ku, Tokyo, the company was founded in 1997 and is led by Representative Director Ota Yasunori (大田 保紀). It develops and sells its own products, sells and implements products from other companies, provides related technical services, and collaborates with manufacturers in Japan and overseas, primarily in the telecommunications and call center sectors.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | FastHelp, UC Client-M, UC Server-P |
| Counterparty | Unified Communications Corporation |
| Counterparty overview | Headquartered in Minato-ku, Tokyo, the company was founded in 1997 and is led by Representative Director Ota Yasunori (大田 保紀). It develops and sells its own products, sells and implements products from other companies, provides related technical services, and collaborates with manufacturers in Japan and overseas, primarily in the telecommunications and call center sectors. |
| Relationship with the Company | A business and collaboration relationship involving product integration between TechMatrix, which provides FastHelp, and Unified Communications, which provides UC Client-M and UC Server-P. Capital and personnel relationships: not disclosed. |
| Launch date | 16 June 2026 (integration launched; actual result) |
| Applicable area | Contact centers, call centers, and IP PBX use by general businesses |
| Quantitative Effects | Not disclosed (the company states that the integration is expected to help shorten customer wait times, improve the resolution rate at first contact, streamline outbound calling, and reduce operator workloads) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To improve operator efficiency and enhance the customer experience and customer satisfaction in response to labor shortages and growing workloads at contact centers.