Announced details
Inquiry handling and automated responses for contact centers and call centers
Significantly simplifies the effort required for implementation and integration (quantitative figures: not disclosed)
FastSeries is stated to have a substantial track record of implementations (number: not disclosed)
TechMatrix and NTT TechnoCross are collaborating to integrate the products each company provides via MCP. Capital and personnel relationships: not disclosed.
Headquarters: Minato-ku, Tokyo; President and Representative Director: Oka Atsuko (岡敦子). NTT TechnoCross develops software centered on advanced technologies from NTT’s research laboratories and provides services ranging from consulting, design and systems development to operations and maintenance. Other attributes: not disclosed.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | CTBASE/SmartCommunicator, FastSeries, MCP（Model Context Protocol） |
| Counterparty | NTT TechnoCross Corporation |
| Counterparty overview | Headquarters: Minato-ku, Tokyo; President and Representative Director: Oka Atsuko (岡敦子). NTT TechnoCross develops software centered on advanced technologies from NTT’s research laboratories and provides services ranging from consulting, design and systems development to operations and maintenance. Other attributes: not disclosed. |
| Relationship with the Company | TechMatrix and NTT TechnoCross are collaborating to integrate the products each company provides via MCP. Capital and personnel relationships: not disclosed. |
| Launch date | 13 May 2026 (stated as the service commencement date; whether this is an actual or planned date is not specified) |
| Applicable area | Inquiry handling and automated responses for contact centers and call centers |
| Quantitative Effects | Significantly simplifies the effort required for implementation and integration (quantitative figures: not disclosed) |
| Usage history | FastSeries is stated to have a substantial track record of implementations (number: not disclosed) |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To standardize the API integrations and data-item definitions that previously had to be handled separately for each implementation through MCP, thereby simplifying the effort required for implementation and integration. The integration will also enable responses tailored to customers’ circumstances and reduce the risk of hallucinations.