Announced details
Call center operations related to water-service application procedures for the Chiba Prefectural Bureau of Enterprise
Techmatrix's FastSeries was adopted as the system for a service built by Hitachi,Ltd. for the Chiba Prefectural Bureau of Enterprise.
Hitachi,Ltd.: Head office in Chiyoda-ku, Tokyo; Tokunaga Toshiaki (德永俊昭), Representative Executive Officer, President and CEO. Chiba Prefectural Bureau of Enterprise: A public enterprise that operates water supply, industrial water supply, and developed land management businesses.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Overview of the "Policy for Improving Customer Services Using ICT and Other Technologies for Chiba Prefectural Waterworks" (Chiba Prefectural Waterworks website); "Using My Portal and Chatbot" (Chiba Prefectural Waterworks website)
| Item | Details |
|---|---|
| Names of Products / Services Covered | FastSeries, FastHelp, FastAnswer, FastNavigation, FastVoice, FastBot, FastText, FastHelp Pe, FastHelp Ce, FastAnswer Pe |
| Counterparty | Hitachi,Ltd., Chiba Prefectural Bureau of Enterprise |
| Counterparty overview | Hitachi,Ltd.: Head office in Chiyoda-ku, Tokyo; Tokunaga Toshiaki (德永俊昭), Representative Executive Officer, President and CEO. Chiba Prefectural Bureau of Enterprise: A public enterprise that operates water supply, industrial water supply, and developed land management businesses. |
| Relationship with the Company | Techmatrix's FastSeries was adopted as the system for a service built by Hitachi,Ltd. for the Chiba Prefectural Bureau of Enterprise. |
| Launch date | January 2026 (already operational) |
| Applicable area | Call center operations related to water-service application procedures for the Chiba Prefectural Bureau of Enterprise |
| Source | Overview of the "Policy for Improving Customer Services Using ICT and Other Technologies for Chiba Prefectural Waterworks" (Chiba Prefectural Waterworks website); "Using My Portal and Chatbot" (Chiba Prefectural Waterworks website) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To improve call center efficiency through centralized management of inquiry and response histories, rapid and consistent responses using FAQs, reduced operator workload, and enhanced information sharing.