Strengthening Customer Relationships through User Communications
First written in FY2016. 17 of 19 entries say "Restated". Latest entry: FY2026-H1.
The whole theme swung hardest in 2025: 1 of 10 companies on the "Worse" side.
3 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「In the near term, additional demand for systems from existing customers, including DX-related systems, has remained firm. By steadily capturing this demand, the company will continue working to build a foundation for sustainable growth.」
States the policy of continuing to build a foundation for growth by capturing additional system demand from existing customers and leveraging the customer base. - FY2024-Q1RestatedAnnual report
「The Group has focused on developing, selling, implementing and maintaining medical information systems, including electronic medical record systems, and has worked to improve customer satisfaction.」
Reconfirms the policy of improving customer satisfaction through the development, sale, implementation and maintenance of medical information systems. - FY2023RestatedAnnual report
「We will continue providing operational consultations and follow-up during implementation and throughout the post-implementation maintenance period, with the aim of building mutually prosperous relationships with users.」
Reiterates the policy of strengthening relationships with existing users and building mutually prosperous relationships through operational consultations and follow-up during implementation and the maintenance period. - FY2022RestatedAnnual report
「We will continue providing sales follow-up to existing users after system implementation and build closer relationships, enabling us to accurately identify requests to replace systems and new needs for our systems and services, with the aim of building mutually prosperous relationships with users.」
Reconfirms the strengthening of relationships with existing users through sales follow-up, information sharing and collection, and the identification of replacement demand and new needs. - FY2022-Q1RestatedAnnual report
「Against this business backdrop, the Group has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates the policy of improving customer satisfaction through the business development of medical information systems. - FY2021RestatedAnnual report
「We will continue providing sales follow-up to existing users after system implementation and build closer relationships, enabling us to accurately identify requests to replace systems and new needs for our systems and services, with the aim of building mutually prosperous relationships with users.」
Reiterates the policy of identifying replacement demand and new needs through sales follow-up for existing users, information sharing and collection, and stronger relationships. - FY2021-Q3RestatedAnnual report
「Against this business backdrop, the Group has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates, using group-wide wording, the policy of improving customer satisfaction through the business development of medical information systems. - FY2021-Q2RestatedAnnual report
「Against this business backdrop, the Group has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates, using group-wide wording, the policy of improving customer satisfaction through the business development of medical information systems. - FY2021-Q1RestatedAnnual report
「Against this business backdrop, the Group has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates, using group-wide wording, the policy of improving customer satisfaction through the business development of medical information systems. - FY2020-Q2RestatedAnnual report
「Against this business backdrop, the Company has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates efforts to improve customer satisfaction through the business development of medical information systems. - FY2020-Q1RestatedAnnual report
「Against this business backdrop, the Company has developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and is working to improve customer satisfaction.」
Reiterates efforts to improve customer satisfaction through the business development of medical information systems. - FY2019RestatedAnnual report
「We will continue providing sales follow-up to existing users after system implementation and build closer relationships by sharing and gathering useful information.」
Continues sales follow-up for existing users, strengthening relationships through information sharing and collection, and identifying replacement and new needs. - FY2019-Q3RestatedAnnual report
「Against this business backdrop, the Company developed its business centered on the development, sale, implementation, and maintenance of medical information systems, including electronic medical record systems, and worked to improve customer satisfaction.」
Reiterates efforts to improve customer satisfaction through the business development of medical information systems. - FY2018AdvancedAnnual report
「During the fiscal year, in addition to developing new customers, we focused on deepening the systems used by existing user hospitals to further improve customer satisfaction. We established a dedicated department for this purpose, identified system needs that had previously gone unrecognized, and worked to expand sales.」
States that a dedicated department was established to deepen the systems used by existing users, collect previously unrecognized needs, and expand sales. - FY2018-Q3RestatedAnnual report
「The Company has developed its business centered on the development and sale of electronic medical record systems. By strengthening support for existing customers and identifying their needs more deeply, in addition to securing new orders, it is working to further improve customer satisfaction.」
Reiterates the measure of strengthening support for existing customers, in addition to securing new orders, to deepen our understanding of their needs and improve customer satisfaction. - FY2018-Q2RestatedAnnual report
「The Company has developed its business centered on the development and sale of electronic medical record systems. By strengthening support for existing customers and identifying their needs more deeply, in addition to securing new orders, it is working to further improve customer satisfaction.」
Reiterates the measure of strengthening support for existing customers, in addition to securing new orders, to deepen our understanding of their needs and improve customer satisfaction. - FY2018-Q1RestatedAnnual report
「The Company has developed its business centered on the development and sale of electronic medical record systems. During the current fiscal year, it has worked to further improve customer satisfaction by strengthening support for existing customers and identifying their needs more deeply, in addition to securing new orders.」
Continues initiatives to deepen our understanding of customer needs through enhanced support for existing customers and improve customer satisfaction. - FY2017RestatedAnnual report
「We have improved our services and expanded our products by continuously holding SS User Meetings for information exchange among users, presenting case studies on the use of our systems, and conducting training for operational personnel, thereby identifying needs arising in the field.」
Reiterates the measures of continuing SS User Meetings, presentations of use cases and training for operational personnel, and linking the identification of needs to service and product improvements. - FY2016First statedAnnual report
「We place importance on communication with users. We have strengthened sales and expanded our products by creating opportunities to identify frontline user needs, including presenting case studies on the effective use of electronic medical record systems and other products, holding SS User Meetings to facilitate information exchange among hospitals using the same systems, and conducting training sessions and study meetings several times a year for personnel responsible for operations at existing customers.」
Measures to present case studies, hold SS User Meetings, and conduct training and study meetings for existing customers several times a year, leading to a better understanding of user needs, stronger sales and product expansion.