Announced details
Handling citizen inquiries about administrative services, providing information and routing calls, initial handling of complaints and requests, accepting applications and registrations, disseminating information via social media, and special operations during disasters and peak periods
The project is expected to shorten citizens' waiting times, standardize response quality, and reduce the burden of routine work on staff, but the quantitative effects are Not disclosed.
Sagamihara City's call center handles 100,000 incoming calls annually
SHIFT was awarded a contract to operate Sagamihara City's call center. SHIFT PLUS is a group company of SHIFT and developed and provides AICO.
Sagamihara City, Kanagawa Prefecture. Other information, including its location, representative, capital, and year of establishment, is Not disclosed.
100,000 incoming calls annually
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI contact center platform "AICO" (AI-powered contact center platform), Operations of a next-generation AI-powered call center |
| Counterparty | Sagamihara City, Kanagawa Prefecture |
| Counterparty overview | Sagamihara City, Kanagawa Prefecture. Other information, including its location, representative, capital, and year of establishment, is Not disclosed. |
| Relationship with the Company | SHIFT was awarded a contract to operate Sagamihara City's call center. SHIFT PLUS is a group company of SHIFT and developed and provides AICO. |
| Launch date | 1 April 2026 (project start, actual) / October 2026 (next-generation call center scheduled to become fully operational) |
| Applicable area | Handling citizen inquiries about administrative services, providing information and routing calls, initial handling of complaints and requests, accepting applications and registrations, disseminating information via social media, and special operations during disasters and peak periods |
| Location scale | 100,000 incoming calls annually |
| Quantitative Effects | The project is expected to shorten citizens' waiting times, standardize response quality, and reduce the burden of routine work on staff, but the quantitative effects are Not disclosed. |
| Usage history | Sagamihara City's call center handles 100,000 incoming calls annually |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Sagamihara City needed to improve response quality while maintaining sustainable administrative operations as inquiries became more concentrated and complex and the working-age population declined.