Digital Plus (3691) · RiskMitigated
Failure to Meet Service Quality Standards in Crowdsourcing
First written in FY2016. 1 of 2 entries say "Mitigated", first in FY2017. Latest entry: FY2017.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Risk of Incomplete BPO and Contracted Services, Lower Productivity and Defective OutputA theme 11 companies write about · 11 as a headwind · 0 as a tailwind
1 other company's latest entry also says "Mitigated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2017MitigatedAnnual report
「To ensure the quality of contracted services, the Group is working to establish a quality management framework, including system-based measures such as having multiple members perform the same work independently and establishing a checking system.」
Specific quality management measures are described in response to the risk of failing to achieve the required work quality, including duplicate work by multiple members, a checking system and system-based measures. - FY2016First statedAnnual report
「If the Group is unable to ensure sufficient quality in performing contracted services due to inappropriate or incomplete work on the site or other factors, the credibility of client companies and others could decline.」
The risk of declining customer confidence if sufficient work quality cannot be ensured by members is described.