Differentiation and Improved Customer Satisfaction Through Enhanced Service Quality
First written in FY2016-Q2. 13 of 16 entries say "Restated". Latest entry: FY2021.
2 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「We believe that improving hospitality will lead to higher unit sales by retaining new and existing customers, as well as to recurring incentive income, and we will continue to focus on improving the skills of store staff.」
The policy of translating improved customer service and customer-handling quality into customer retention, unit sales, and incentive income continues. - FY2020-Q2RestatedAnnual report
「Against these circumstances, the Group focused on initiatives to improve customer loyalty by maintaining and enhancing service and customer-handling quality.」
Initiatives to improve customer loyalty by maintaining and enhancing customer-handling quality continue. - FY2020-Q1ReframedAnnual report
「Against these circumstances, the Group focused on initiatives to improve customer loyalty by maintaining and enhancing service and customer-handling quality.」
The wording has been refined from differentiation through service quality and improved customer satisfaction to improving customer loyalty by maintaining and enhancing customer-handling quality. - FY2019-Q3RestatedAnnual report
「Against these circumstances, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2019-Q2RestatedAnnual report
「Against these circumstances, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2019-Q1RestatedAnnual report
「Against these circumstances, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2018RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2018-Q3RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2018-Q2AdvancedAnnual report
「Amid calls for more appropriate sales practices, differentiating ourselves from competing stores through service quality, including customer service, resulted in higher smartphone unit sales, including iPhones, than in the same period of the previous year. Total mobile handset unit sales also exceeded the year-earlier period.」
The company states that it pursued differentiation from competing stores through service quality, including customer service, resulting in smartphone and total mobile handset unit sales exceeding the year-earlier period. - FY2017RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2017-Q3RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2017-Q2RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2017-Q1RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2016RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, customer satisfaction, and expanded sales continues. - FY2016-Q3RestatedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The policy of translating higher service quality into differentiation, improved customer satisfaction, and expanded sales continues. - FY2016-Q2First statedAnnual report
「Against this backdrop, we worked to expand sales by differentiating ourselves through higher service quality and thereby improving customer satisfaction.」
The mobile network business has set out a policy of translating higher quality into expanded sales.