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Pole To Win Holdings (3657) · InitiativeFirst stated

Enhancement of contact center capabilities for active support and outbound response on social networking services

First written in FY2017. . Latest entry: FY2017.

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Enhancement of active social media support and outbound response capabilitiesA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. FY2017First statedAnnual report

    「Until now, we have primarily provided inbound user support services. However, demand is also strong for active support services that identify and respond to consumer feedback on social media platforms such as Facebook and Twitter, as well as for outbound services. We will therefore enhance the capabilities of our call centers and contact centers.」

    The company outlines plans to expand its capabilities beyond conventional inbound-focused user support to active support and outbound response on social media.
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Enhancement of contact center capabilities for active support and outbound response on social networking services | Pole To Win Holdings,Inc. (3657) | Komori