Announced details
Handling inquiries and crisis response during emergencies such as information leaks, unauthorized access and product recalls
The inquiry contact center can be opened within as little as 2 business days of receiving notification from our company.
The service is provided by our consolidated subsidiary, Pole To Win, Inc.
Sapporo, Sendai and Kitakyushu (coordination sites); head office: 1-5-9 Imaike, Chikusa-ku, Nagoya, Aichi
Initial preparation costs: ¥50,000 or more; contact center operating costs during an emergency: ¥1,000,000 per month or more
Although the impact is considered minor at this time, the service is expected to contribute to strengthening the earnings base over the medium to long term.
The company does not address Contract Value.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Emergency Contact Center Service |
| Relationship with the Company | The service is provided by our consolidated subsidiary, Pole To Win, Inc. |
| Offering price | Initial preparation costs: ¥50,000 or more; contact center operating costs during an emergency: ¥1,000,000 per month or more |
| Launch date | 1 November 2026 (the body of the disclosure states, "We have commenced providing the service.") |
| Applicable area | Handling inquiries and crisis response during emergencies such as information leaks, unauthorized access and product recalls |
| Location | Sapporo, Sendai and Kitakyushu (coordination sites); head office: 1-5-9 Imaike, Chikusa-ku, Nagoya, Aichi |
| Location scale | The number of seats and telephone lines available will be determined through consultation when an emergency occurs. |
| Quantitative Effects | The inquiry contact center can be opened within as little as 2 business days of receiving notification from our company. |
| Impact on Business Performance | Although the impact is considered minor at this time, the service is expected to contribute to strengthening the earnings base over the medium to long term. |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because public concern is growing over information leaks, cyberattacks and product defects, and companies are expected to have systems in place for rapid and appropriate crisis response. Also, to address the challenge of securing sufficient capacity to handle incoming inquiries when they become concentrated.