Komori
Business Alliances3636Mitsubishi Research Institute,Inc.Information and Communications, Services and Others

Mitsubishi Research Institute DCS and Virtualex Holdings to strengthen customer touchpoint operations through a business partnership

Mitsubishi Research Institute DCS and Virtualex Holdings,Inc. have entered into a business partnership in the customer engagement field. By combining their expertise in AI and data utilization, CRM, and contact center operations, the companies will jointly develop solutions and roll out services for small and medium-sized enterprises.

Worth reading
41Recurring
Scored from 4 of 5 sections
Direction
Improvement
Direction inferred from the company’s description.
Scale
—
Displayed only when the document provides numerical figures.
Wording
Definitive
How definitive the wording is.

Agreements reached under this partnership

Business Alliances
3636Mitsubishi Research Institute,Inc.
Alliance partnerVirtualex Holdings,Inc.
Details of the alliance
  1. 1

    Strengthening proposal capabilities in the customer engagement field

  2. 2

    Joint development of advanced solutions utilizing AI

  3. 3

    Joint rollout of services for small and medium-sized enterprises

  4. 4

    Enhancing expertise and organizational capabilities through personnel exchanges

These are items that the documents state the two companies will work on. The lines above and below represent arrangements between the two companies.

About the partner
Business DescriptionProvides services in the customer engagement field that combine consulting, technology, and operations. Supports customers' digital transformation and shift to digital through consulting services, software services and products, and ongoing, execution-oriented consulting.
LocationMinato-ku, Tokyo
Contract DateMay 2026Alliance start dateMay 2026
Agreements reached under this partnership
ItemDetails
Name of alliance partnerVirtualex Holdings,Inc.
Alliance partner's business activitiesProvides services in the customer engagement field that combine consulting, technology, and operations. Supports customers' digital transformation and shift to digital through consulting services, software services and products, and ongoing, execution-oriented consulting.
Alliance partner's locationMinato-ku, Tokyo
Type of allianceBusiness Alliances
Details of the allianceStrengthening proposal capabilities in the customer engagement field, Joint development of advanced solutions utilizing AI, Joint rollout of services for small and medium-sized enterprises, Enhancing expertise and organizational capabilities through personnel exchanges
Contract DateMay 2026
Alliance start dateMay 2026
Items this document does not state (16)
Alliance partner's capitalAlliance partner's net salesAlliance partner's operating incomeNumber of shares acquiredAcquisition priceShareholding ratioOverview of the joint ventureOwnership ratioDispatch of directors and officersContract PeriodNumerical targets under the allianceShareholding PolicyDate of board resolutionShare Acquisition Date and Payment DateImpact on Business PerformanceChange in major shareholders

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

Demand is increasing for higher-quality customer service, greater operational efficiency, and customer engagement using AI and digital transformation, against a backdrop of expanding non-face-to-face channels and labor shortages. The companies aim to enhance their problem-solving capabilities by complementing each other's expertise in systems development and AI technology, and in CRM development and contact center operations.

How to read this page

This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
Mitsubishi Research Institute DCS and Virtualex Holdings to strengthen customer touchpoint operations through a business partnership | Mitsubishi Research Institute,Inc. (3636) timely disclosure | Komori