Announced details
A service operated and provided by GMO Pepabo. GMO Instant Response AI was developed by GMO Pepabo based on its experience implementing and operating the service in its own customer support operations.
Free (online seminar participation fee) / The price of GMO Instant Response AI for CS is not disclosed
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | GMO Instant Response AI for CS, GMO Instant Response AI |
| Relationship with the Company | A service operated and provided by GMO Pepabo. GMO Instant Response AI was developed by GMO Pepabo based on its experience implementing and operating the service in its own customer support operations. |
| Offering price | Free (online seminar participation fee) / The price of GMO Instant Response AI for CS is not disclosed |
| Launch date | Available from 1 July 2026 (Wednesday) (actual) |
| Applicable area | Customer support departments, Internal help desk, Contact Centers |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address challenges related to reducing the workload of customer support and help desk operations, creating and updating FAQs, coordinating with human support, and verifying effectiveness and maintaining operations after implementation, against a backdrop of labor shortages caused by a declining working-age population.