Inappropriate Information Dissemination by Employees via Social Media and Reputational Damage
First written in FY2019. 2 of 3 entries say "Restated". Latest entry: FY2024.
The whole theme swung hardest in 2023: 4 of 27 companies on the "Worse" side.
48 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「Damage associated with inappropriate information dissemination via social media and the internet includes not only inappropriate posts by restaurant employees, but also, more recently, an increase in videos posted by customers engaging in nuisance behavior during visits to stores.」
The risk of reputational damage from nuisance behavior posted by visiting customers, as well as inappropriate information dissemination by employees, continues to be described. - FY2020RestatedAnnual report
「In response to the recent frequent occurrence of reputational damage at restaurants caused by inappropriate information posted by employees via social media and other channels, our group is working to prevent such incidents, including by establishing guidelines governing information dissemination.」
The risk of reputational damage from inappropriate information disseminated by employees via social media and other channels, along with preventive measures based on information dissemination guidelines, continues to be described. - FY2019First statedAnnual report
「In response to the recent frequent occurrence of reputational damage at restaurants caused by inappropriate information posted by employees via social media and other channels, our group is working to prevent such incidents, including by establishing guidelines governing information dissemination.」
The company describes for the first time the risk that inappropriate information disseminated by employees via social media and other channels could damage brand value, as well as preventive measures based on information dissemination guidelines.