Forlife (3477) · InitiativeAdvanced
Product Improvements Through Customer Satisfaction Surveys and Standard Specification Reviews
First written in FY2020-Q1. 1 of 2 entries say "Advanced", first in FY2020-Q2. Latest entry: FY2020-Q2.
2entries
1years
0from disclosures
How it moved
Same theme, other companies
Improving Quality and Services by Leveraging Customer FeedbackA theme 5 companies write about · 0 as a headwind · 5 as a tailwind
1 other company's latest entry also says "Advanced".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
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- FY2020-Q2AdvancedAnnual report
「2. Changes to standard specifications based on CS surveys」
An initiative was implemented to reflect the results of customer CS surveys in changes to standard specifications and use them in market-in proposals. - FY2020-Q1First statedAnnual report
「We conducted customer CS surveys to identify customers’ current, firsthand needs. Based on the results, we also reviewed some of our standard specifications, enabling us to align our offerings more closely with customer needs.」
The initiative of reflecting needs identified through customer surveys in a review of standard specifications was described for the first time.