Incorporating direct customer feedback into subsequent product planning
First written in FY2016. 4 of 5 entries say "Restated". Latest entry: FY2020.
6 other companies' latest entry also says "Restated".
- FY2020RestatedAnnual report
「This is based on the idea that our employees should obtain direct opinions and feedback not only from customers who purchased our products but also from those who did not complete a purchase, incorporate and apply them to the next project or plan, and bring more appealing products to market.」
The company continues its policy of collecting direct feedback from purchasers and customers who did not complete a purchase, and incorporating it into the next product plan. - FY2019RestatedAnnual report
「This is based on the idea that our employees should obtain direct opinions and feedback not only from customers who purchased our products but also from those who did not complete a purchase, incorporate and apply them to the next project or plan, and bring more appealing products to market.」
The company continues its policy of collecting direct feedback from purchasers and customers who did not complete a purchase, and incorporating it into the next product plan. - FY2018RestatedAnnual report
「This is based on the idea that, by obtaining direct opinions and feedback not only from customers who purchased our detached houses but also from those who did not complete a purchase, we can incorporate and apply them to the next product plan and bring more appealing products to market.」
The company continues its policy of collecting direct feedback from both purchasers and customers who did not complete a purchase, and incorporating it into the next product plan. - FY2017RestatedAnnual report
「This is based on the idea that, by obtaining direct opinions and feedback not only from customers who purchased our detached houses but also from those who did not complete a purchase, we can incorporate and apply them to the next product plan and bring more appealing products to market.」
The company continues its policy of collecting direct feedback from both purchasers and customers who did not complete a purchase, and incorporating it into the next product plan. - FY2016First statedAnnual report
「By obtaining direct opinions and feedback not only from customers who purchased our products but also from those who did not complete a purchase, we hope to incorporate and apply them to the next product plan and bring more appealing products to market.」
This is linked to a sales model in which design staff, as well as sales representatives, interact with customers.