Service Quality Complaints and Litigation
First written in FY2025. 1 of 2 entries say "Restated". Latest entry: FY2026-H1.
The whole theme swung hardest in 2025: 12 of 71 companies on the "Worse" side.
96 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「The filing states that, during the interim consolidated accounting period, there were no material changes in the major risks that management recognizes could materially affect the consolidated companies' financial position, operating results or cash flows, or in the matters described under Business Risks in the securities report for the previous fiscal year.」
The matter of claims and litigation concerning service quality has been carried forward through a comprehensive statement that there have been no material changes. - FY2025First statedAnnual report
「In the course of business activities, the Group may receive complaints from customers, business partners and other third parties concerning the services provided or their quality, creating a risk that these complaints could develop into unexpected problems or litigation.」
The countermeasures are compliance policies, internal training and organizational reinforcement. The Group states that there are currently no material lawsuits or claims.