Announced details
The product is described as significantly reducing inquiry response operations, but the extent of the reduction is Not disclosed.
As of the end of June 2026, Fullstar had been adopted by more than 2,200 companies. Across Cloud CIRCUS as a whole, more than 69,000 implementations had been recorded as of the end of June 2026.
アイティクラウド株式会社 evaluated and recognized Fullstar, provided by Cloud CIRCUS, Inc., through an award it hosts. Capital and personnel relationships: Not disclosed.
Head office: Tokyo; Representative Director: Kuro no Genta (黒野源太). The company operates ITreview and hosts the ITreview Grid Award. Other attributes: Not disclosed.
ITreview Grid Award 2026 Summer Leader (Customer Success Tools category, Overall)
ITreview Grid Award 2026 Summer Leader (Digital Adoption Platform category, Overall)
アイティクラウド株式会社
Cloud CIRCUS, Inc.: 21st Floor, Shinjuku Monolith, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Available from a free plan. The pricing structure does not include usage-based charges. Specific pricing: Not disclosed.
The company does not address Contract Value / Impact on Business Performance.
ITreview Grid Award 2026 Summer by アイティクラウド株式会社; Deloitte Tohmatsu MIC Economic Research Institute, “SaaS Management, Operations and Development Market: Current Status and Outlook, FY2025 Edition”
| Item | Details |
|---|---|
| Names of Products / Services Covered | Fullstar, Cloud CIRCUS |
| Counterparty | アイティクラウド株式会社 |
| Counterparty overview | Head office: Tokyo; Representative Director: Kuro no Genta (黒野源太). The company operates ITreview and hosts the ITreview Grid Award. Other attributes: Not disclosed. |
| Relationship with the Company | アイティクラウド株式会社 evaluated and recognized Fullstar, provided by Cloud CIRCUS, Inc., through an award it hosts. Capital and personnel relationships: Not disclosed. |
| Offering price | Available from a free plan. The pricing structure does not include usage-based charges. Specific pricing: Not disclosed. |
| Launch date | Available since April 2021 (track record) |
| Applicable area | Digital Adoption Platform, Customer Success, System operation support, Inquiry response operations |
| Award/certification name | ITreview Grid Award 2026 Summer Leader (Customer Success Tools category, Overall), ITreview Grid Award 2026 Summer Leader (Digital Adoption Platform category, Overall) |
| Awarding / certifying body | アイティクラウド株式会社 |
| Location | Cloud CIRCUS, Inc.: 21st Floor, Shinjuku Monolith, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo |
| Quantitative Effects | The product is described as significantly reducing inquiry response operations, but the extent of the reduction is Not disclosed. |
| Usage history | As of the end of June 2026, Fullstar had been adopted by more than 2,200 companies. Across Cloud CIRCUS as a whole, more than 69,000 implementations had been recorded as of the end of June 2026. |
| Source | ITreview Grid Award 2026 Summer by アイティクラウド株式会社; Deloitte Tohmatsu MIC Economic Research Institute, “SaaS Management, Operations and Development Market: Current Status and Outlook, FY2025 Edition” |
Items this document does not state (5)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The product was recognized as outstanding in both customer satisfaction and market awareness based on reviews posted on ITreview.