Ongoing Service Maintenance and Improvement and CX Enhancement
First written in FY2024. 2 of 3 entries say "Advanced", first in FY2025-H1. Latest entry: FY2026-H1.
No other company in this theme has enough history to compare yet.
- FY2026-H1AdvancedAnnual report
「Through business alliances with TMIP&S and MintWave, we strengthened our system for providing endpoint security solutions that satisfy both legal requirements and practical effectiveness」
The company specified its system for providing endpoint security solutions that combine legal compliance with practical effectiveness through business alliances. - FY2025-H1AdvancedAnnual report
「During the six-month accounting period, we began providing “ZENMU Virtual Drive Limited Edition (ZLE),” which has restricted functionality compared with the existing secure FAT solution “ZENMU Virtual Drive Enterprise Edition (ZEE),” to provide more complete data protection for FAT PCs when using VDI or DaaS. We also launched the “ZENMU Virtual Drive Disaster Recovery Option” service so that customers can continue using ZVD even during large-scale natural disasters or disasters affecting wide areas.」
The company began providing ZLE and the disaster recovery option, specifying product enhancements and measures to support continued use. - FY2024First statedAnnual report
「We will develop technology so that we can respond promptly to customer needs, enhance customer service by securing an appropriate support workforce, and build a system for managing quality.」
The company places importance on coordination between its technology development and customer support departments, maintaining performance, and its support structure.