Expanding the customer base by retaining existing customers and developing new ones
First written in FY2016. 24 of 34 entries say "Restated". Latest entry: 2026-09-11.
15 other companies' latest entry also says "Advanced".
- 2026-09-11AdvancedEarnings
「Customer numbers increased as a result of new customer acquisition, including the strengthened bundled-discount campaign for the TOELL Lifeline Package.」
The increase in customer numbers was attributed to the effects of the bundled-discount campaign and new customer acquisition. - FY2026AdvancedAnnual report
「The number of customers increased, and sales volumes exceeded those of the previous consolidated fiscal year as a result of growth in wholesale and comprehensive management transactions and intensified activity for the bundled-discount campaign for the TOELL Lifeline Package.」
It is stated that the number of customers increased through growth in comprehensive management contracts and set-discount campaigns, leading to higher sales volume. - FY2026-H1AdvancedAnnual report
「Sales volumes exceeded the previous year’s level as the number of customers increased following intensified activities for the bundled-discount campaign for the “TOELL Lifeline Package,” which combines the existing lifeline businesses of “Gas” and “Water” with “TOELL Electricity” and “TOELL Hikari LINE.”」
The strengthening of set-discount campaign activities increased the number of customers and lifted sales volume above the previous year, indicating progress in expanding the customer base. - FY2025-H1RestatedAnnual report
「Competition to acquire customers in the retail industry is intensifying, but to prevail in this excessive competition, we are working to sell at appropriate prices that are lower than the industry average through cost reductions enabled by our proprietary logistics system, while also expanding our business platform by strengthening relationships with customers through the advantages of in-house delivery, among other measures.」
The direction of expanding transactions with existing customers and developing new customers through proprietary logistics, in-house delivery, pricing policy and stronger customer relationships remains unchanged. - FY2024-Q3AdvancedAnnual report
「Revenue increased as demand from corporate customers, including offices, showed signs of recovery, while we also focused on developing new customers and increased the number of units sold.」
It is stated that the Water business increased the number of units sold and generated higher revenue by focusing on developing new customers and benefiting from the recovery in corporate demand. - FY2024-Q2AdvancedAnnual report
「Revenue increased as demand from corporate customers, including offices, showed signs of recovery as the impact of COVID-19 eased, while we also focused on developing new customers and increased the number of units sold.」
It is stated that the Water business generated higher revenue after focusing on developing new customers, which increased the number of units sold. - FY2023AdvancedAnnual report
「As demand from commercial users showed signs of recovery following the easing of restrictions on activities related to COVID-19, and as we worked to develop new customers, sales volume increased from the previous fiscal year.」
It is stated that sales volume in the Energy business increased year on year as a result of developing new customers. - FY2023-Q3RestatedAnnual report
「In response to competition following the liberalization of energy markets, including electricity and city gas, we worked to expand transactions with existing customers and develop new customers by adding “TOELL Electricity” and “TOELL Hikari LINE” to the existing lifeline businesses of “Gas” and “Water,” and proposing the four-business “TOELL Lifeline Package,” in order to establish, as an integrated energy provider, a supply structure capable of meeting the needs of all customers.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2023-Q1RestatedAnnual report
「Competition to acquire customers in the retail industry is intensifying, but to prevail in this excessive competition, we are working to sell at appropriate and affordable prices through cost reductions enabled by our proprietary logistics system, while also expanding our business platform by strengthening relationships with customers through the advantages of in-house delivery, among other measures.」
The direction of expanding the customer base and business platform through appropriate, affordable pricing, proprietary logistics, in-house delivery and stronger customer relationships remains unchanged. - FY2022RestatedAnnual report
「By aggressively expanding sales of the “TOELL Lifeline Package,” which bundles gas, water, electricity and telecommunications, we aim to uncover new customers while working to expand our business platform.」
Efforts to uncover new customers and expand the business platform through broader sales of the Lifeline Package are continuing. - FY2022-Q3RestatedAnnual report
「In response to competition following the liberalization of energy markets, including electricity and city gas, we worked to expand transactions with existing customers and develop new customers by adding “TOELL Electricity” and “TOELL Hikari LINE” to the existing lifeline businesses of “Gas” and “Water,” and proposing the four-business “TOELL Lifeline Package,” in order to establish a supply structure capable of meeting the needs of all customers.」
Efforts to expand transactions with existing customers and develop new customers through bundled proposals covering the 4 businesses are continuing. - FY2022-Q2RestatedAnnual report
「Competition to acquire customers in the retail industry is intensifying, but to overcome this excessive competition, we are working to expand our business platform by reducing costs through our proprietary logistics system and strengthening relationships with customers by leveraging the advantages of in-house delivery, among other measures.」
The policy of expanding the business platform through proprietary logistics, in-house delivery and stronger customer relationships remains in place. - FY2022-Q1RestatedAnnual report
「Competition to acquire customers in the retail industry is intensifying, but to overcome this excessive competition, we are working to expand our business platform by reducing costs through our proprietary logistics system and strengthening relationships with customers by leveraging the advantages of in-house delivery, among other measures.」
The policy of expanding the business platform through proprietary logistics, in-house delivery and stronger customer relationships remains in place. - FY2021New customer acquisition investment explicitly identifiedAnnual report
「We will work to secure profits by setting appropriate selling prices, while pursuing investment in new customer acquisition to avoid winning customers through price competition.」
In addition to the existing Lifeline Package and in-house delivery, investment in new customer acquisition to avoid price competition has been explicitly identified. - FY2021-Q3RestatedAnnual report
「We worked to expand our business platform by reducing costs through our proprietary logistics system and strengthening relationships with customers by leveraging the advantages of in-house delivery, among other measures.」
The policy of expanding the business platform by strengthening customer relationships through proprietary logistics and in-house delivery remains in place. - FY2021-Q2RestatedAnnual report
「We worked to expand our business platform by reducing costs through our proprietary logistics system and strengthening relationships with customers by leveraging the advantages of in-house delivery, among other measures.」
The policy of expanding the business platform by strengthening customer relationships through proprietary logistics and in-house delivery remains in place. - FY2021-Q1RestatedAnnual report
「In response to competition following the liberalization of energy markets, including electricity and city gas, we worked to expand transactions with existing customers and develop new customers by adding “TOELL Electricity” and “TOELL Hikari LINE” to the existing lifeline businesses of “Gas” and “Water,” and proposing the four-business “TOELL Lifeline Package,” in order to establish a supply structure capable of meeting the needs of all customers.」
Efforts to expand transactions with existing customers and develop new customers through bundled proposals covering the 4 businesses are continuing. - FY2020RestatedAnnual report
「We worked to expand transactions with existing customers and develop new customers by adding “TOELL Electricity” and “TOELL Hikari LINE” to the existing lifeline businesses of “Gas” and “Water,” and proposing the four-business “TOELL Lifeline Package.”」
Efforts to expand transactions with existing customers and develop new customers through bundled proposals covering the 4 businesses are continuing. - FY2020-Q3RestatedAnnual report
「In response to competition following energy market liberalization, including electricity and city gas, we established a supply structure capable of meeting all customers’ needs. By adding “TOELL Electricity” and “TOELL Hikari LINE” to the existing “gas” and “water” lifeline services and offering the four businesses as the “TOELL Lifeline Package,” we worked to expand transactions with existing customers and develop new customers.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2020-Q2RestatedAnnual report
「We worked to expand transactions with existing customers and develop new customers by proposing the TOELL Lifeline Package.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2020-Q1RestatedAnnual report
「We worked to expand transactions with existing customers and develop new customers by proposing the TOELL Lifeline Package.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2019RestatedAnnual report
「We worked to expand transactions with existing customers and develop new customers by providing the TOELL Lifeline Package.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2019-Q3RestatedAnnual report
「We worked to expand transactions with existing customers and develop new customers by proposing the TOELL Lifeline Package.」
Efforts to expand transactions with existing customers and develop new customers through the Lifeline Package are continuing. - FY2019-Q2RestatedAnnual report
「We worked to continue transactions with existing customers and develop new customers by proposing the TOELL Lifeline Package.」
The policy of continuing transactions with existing customers and developing new customers through the Lifeline Package remains in place. - FY2019-Q1RestatedAnnual report
「We worked to retain existing customers and develop new customers by proposing the TOELL Lifeline Package, which bundles the 4 businesses.」
The policy of continuing transactions with existing customers and developing new customers through the Lifeline Package remains in place. - FY2018-Q3RestatedAnnual report
「By offering the “TOELL Lifeline Package,” which combines the four businesses of our existing gas and water operations with “TOELL Electricity” and “TOELL Hikari LINE,” we have worked to develop demand among existing and new customers.」
Efforts to retain existing customers and develop demand among new customers through bundled proposals covering the 4 businesses are continuing. - FY2018-Q2RestatedAnnual report
「By offering the “TOELL Lifeline Package,” which combines the four businesses of our existing gas and water operations with “TOELL Electricity” and “TOELL Hikari LINE,” we have worked to develop demand among existing and new customers.」
The policy of retaining existing customers and developing demand among new customers through the Lifeline Package remains in place. - FY2018-Q1RestatedAnnual report
「We have pursued the retention of existing customers and development of demand among new customers by proposing the four businesses together as the “TOELL Lifeline Package.”」
The retention of existing customers and development of new customers through bundled lifeline sales remains ongoing. - FY2017RestatedAnnual report
「Anticipating further industry consolidation in the LP gas business, we will strengthen our sales capabilities for M&A and new customer development beyond previous levels.」
The policy of expanding the customer base through M&A, new customer development and the lifeline package remains in place. - FY2017-Q3RestatedAnnual report
「We worked to retain existing customers and create demand among new customers by supplying and selling gas, water, electricity and telecommunications as a bundle.」
The policy of retaining existing customers and creating demand among new customers through bundled supply and sales of lifeline services has been reaffirmed. - FY2017-Q2RestatedAnnual report
「We worked to retain existing customers and create demand among new customers by supplying and selling gas, water, electricity and telecommunications as a bundled lifeline offering.」
The policy of retaining existing customers and creating demand among new customers through bundled supply and sales of lifeline services remains in place. - FY2016First statedAnnual report
「We will continue to pursue sales activities more aggressively than before to expand the customer base and increase sales volumes, while also using the following as means of retaining existing customers and developing new customers:」
The filing describes a policy of expanding the customer base through acquisitions of operating rights, new customer development and the lifeline package.