Respect for Human Rights, Harassment Prevention and Supply Chain Management

「We also believe that, in procuring and purchasing the products we sell, we must work to ensure that our supply chain does not contain suppliers or procurement arrangements premised on excessive labor that disregards fundamental human rights or dangerous and substandard working conditions. We will continue to strengthen our human rights initiatives with the cooperation of our business partners.」

「We listen sincerely to ordinary complaints and use them to improve our operations. However, when our employees receive unfounded slander or clearly excessive demands from people using our stores, we respond as necessary, including by notifying them that they are prohibited from entering all stores across our Group. When such trouble occurs, the manager or area manager, as the person responsible at the operating site, initially handles the matter, but we have established a framework under which the head of the head-office customer service office responds when a prompt resolution cannot be achieved. We also believe that, in procuring and purchasing the products we sell, we must work to ensure that our supply chain does not contain suppliers or procurement arrangements premised on excessive labor that disregards fundamental human rights or dangerous and substandard working conditions. We will continue to strengthen our human rights initiatives with the cooperation of our business partners.」

「Our company takes pride in its “people-first corporate culture.” We therefore deal particularly strictly with all forms of harassment. Sexual and workplace harassment are strictly prohibited, and severe disciplinary action is imposed when misconduct is confirmed. We also take a firm stance against customer harassment.」