Bottom-Up and Frontline-Oriented Management
First written in FY2016. 7 of 10 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026RestatedAnnual report
「Under bottom-up management—“Everyone Plans = Everyone Is on the Frontline”—where information gathering, planning, service development and service delivery are conducted flexibly and proactively at the frontline (our stores), where change actually occurs, we aim to expand the business further with all employees working as one.」
The company continues to uphold bottom-up management and the principle that everyone works on the frontline as a means of implementing its management policy. - FY2025RestatedAnnual report
「Under bottom-up management—“Everyone Plans = Everyone Is on the Frontline”—where information gathering, planning, service development and service delivery are conducted flexibly and proactively at the frontline (our stores), where change actually occurs, we aim to expand the business further with all employees working as one.」
The company continues to uphold bottom-up management and the principle that everyone works on the frontline as a means of implementing its management policy. - FY2022RestatedAnnual report
「Under bottom-up management—“everyone plans, everyone works at the frontline”—where information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs, all employees are working together to pursue further business expansion.」
The company continues to uphold bottom-up and frontline-focused management as “Everyone Plans = Everyone Is on the Frontline.” - FY2021RestatedAnnual report
「Under bottom-up management—“everyone plans, everyone works at the frontline”—where information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs, all employees are working together to pursue further business expansion.」
The company continues to express its bottom-up and frontline-oriented management approach as “everyone plans, everyone works at the frontline.” - FY2020RestatedAnnual report
「Under bottom-up management—“everyone plans, everyone works at the frontline”—where information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs, all employees are working together to pursue further business expansion.」
The company continues to express its bottom-up and frontline-oriented management approach as “everyone plans, everyone works at the frontline.” - FY2019-Q2AdvancedAnnual report
「To establish an operating structure for fundamentally improving frontline capabilities, we closed 8 stores by adjusting the number and scale of stores to an appropriate level based on available human resources (the “strategic exit” policy).」
The company defined adjusting its store base to match available human resources as a “strategic exit” policy and closed 8 stores to fundamentally improve frontline capabilities. - FY2018RestatedAnnual report
「To implement this management policy, under bottom-up management—“everyone plans, everyone works at the frontline”—where information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs, all employees are working together to pursue further business expansion.」
The company continues to express its bottom-up and frontline-oriented management approach as “everyone plans, everyone works at the frontline.” - FY2018-Q4ReframedAnnual report
「Under the new organizational structure and business operating policy introduced in October 2017, we redefined “frontline capabilities” with the aim of improving QSCA at our stores. To build a simple, flat organization supporting these enhanced frontline capabilities, we are resetting KPIs, fundamentally reviewing our meeting structure and business processes, and clarifying the roles of planning and operations.」
The former frontline-oriented approach has been given concrete form through a redefinition of “frontline capabilities” aimed at improving QSCA and the creation of a simple, flat organization. - FY2017RestatedAnnual report
「Under bottom-up management—“everyone plans, everyone works at the frontline”—where information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs, all employees are working together to pursue further business expansion.」
The company continues to express its bottom-up and frontline-oriented management approach as “everyone plans, everyone works at the frontline.” - FY2016First statedAnnual report
「We have established a management style in which information gathering, planning, service development and service delivery are carried out flexibly and proactively at the “frontline (stores),” where change actually occurs. This is bottom-up, frontline-oriented management.」
The company uses its stores as the starting point for identifying change and reflecting it in planning and services.