Generation Pass (3195) · InitiativeRestated
Enhancing e-commerce customer support through data management of telephone inquiries and customer feedback
First written in FY2018. 1 of 2 entries say "Restated". Latest entry: FY2020.
2entries
3years
0from disclosures
How it moved
Same theme, other companies
Service Improvement Through Digital Customer Voice AnalysisA theme 3 companies write about · 0 as a headwind · 3 as a tailwind
2 other companies' latest entry also says "Restated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2020RestatedAnnual report
「For customer inquiries, the Group has established an in-house telephone contact center in addition to email support, and has built a system to record and manage data on a wide range of customer opinions, comments and complaints, enabling them to be reflected immediately in operations.」
The Group has reconfirmed its telephone contact center, the recording and data management of customer feedback, and its system for immediately reflecting that feedback in operations. - FY2018First statedAnnual report
「For customer inquiries, the Group has established an in-house telephone contact center in addition to email support, and has built a system to record and manage data on a wide range of customer opinions, comments and complaints, enabling them to be reflected immediately in operations.」
The Group has established a system under which, in addition to email support, its telephone contact center and the recording and data management of customer opinions, comments and complaints are reflected immediately in e-commerce operations.