A management approach centered on customer delight
First written in FY2016. 14 of 21 entries say "Restated". Latest entry: 2026-09-17.
Joyful Honda moved to the "Worse" side of this theme in 2023.
3 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「Against this backdrop, we adopted "Create fans of Joyful Honda!!" as this year's basic policy and worked to strengthen our product offerings, presentation and customer service so that customers would be satisfied.」
Under the basic policy of "Create fans of Joyful Honda!!," it reaffirms its approach of linking customer satisfaction to stronger product offerings, presentation and customer service. - FY2025RestatedAnnual report
「We will continue to uphold the value we have cherished for many years, that "our customers' happiness is our company's happiness," and strengthen our product offerings, proposal capabilities and customer service so that customers are satisfied, thereby building a one-of-a-kind Joyful Honda.」
Reaffirms its value of putting customer satisfaction first and links it to strengthening product offerings, proposal capabilities and customer service and creating one-of-a-kind stores. - FY2025-H1ReframedAnnual report
「Against this backdrop, we adopted "Create fans of Joyful Honda!!" as this fiscal year's basic policy and implemented our sales strategy while closely monitoring changes in the external environment.」
Its traditional customer-satisfaction-driven management approach has been expressed in this fiscal year's basic policy, "Create fans of Joyful Honda!!," which focuses on building relationships with customers. - FY2023ReframedAnnual report
「We also adopted "Returning to our roots and creating a new corporate culture" as our basic policy for fiscal 2024.」
Reorganized its traditional customer-centric and customer-satisfaction-driven approach as a return to its roots, namely "resolving customers' inconveniences" and "offering a broad product assortment," together with the creation of a new corporate culture. - FY2022RestatedAnnual report
「Since its founding, our company has adhered to a customer-centric management style that thoroughly considers "what would make customers happy" in order to earn the trust of all stakeholders, including customers, shareholders, business partners, employees and local communities. We will continue to uphold this commitment, value the people and culture of each community, build strong ties of trust with local communities, and create stores rooted in those communities.」
Reaffirms customer-centricity, trusting relationships with local communities and stores rooted in those communities as its fundamental management approach. - FY2022-Q2RestatedAnnual report
「Based on our corporate mission of "co-creating the happiness and dreams of local communities through 'essential availability' and 'lifestyle proposals,'" we have promoted "lifestyle proposals" for unplanned purchases and "essential availability" for planned purchases at existing stores.」
Reaffirms its traditional management approach of emphasizing value for customers and local communities through "lifestyle proposals" and "essential availability" at existing stores based on its corporate mission. - FY2022-Q1RestatedAnnual report
「We recognize that the continued provision of our missions, "essential availability" and "lifestyle proposals," is our company's everlasting responsibility」
Reaffirms its management approach of continuously providing "essential availability" and "lifestyle proposals" and delivering value to customers and local communities. - FY2021RestatedAnnual report
「Since its founding, our company has adhered to a customer-centric management style that thoroughly considers "what would make customers happy" in order to earn the trust of all stakeholders, including customers, shareholders, business partners, employees and local communities. We will continue to uphold this commitment, value the people and culture of each community, build strong ties of trust with local communities, and create stores rooted in those communities.」
Continues to emphasize customer-centricity, trusting relationships with local communities and stores rooted in those communities as its fundamental management approach. - FY2021-Q3RestatedAnnual report
「Under this fiscal year's basic policy, "Everyone supports essential work," we positioned "essential availability" and "lifestyle proposals" as our mission and strengthened our efforts to become Japan's No. 1 "Living Space Innovator" in order to co-create the happiness and dreams of local communities.」
Reaffirms its management approach of making "essential availability" and "lifestyle proposals" its mission and pursuing co-creation with local communities. - FY2021-Q2RestatedAnnual report
「Against this backdrop, as demand for home centers increased, we continued to pursue our mission of "essential availability" and "lifestyle proposals" and worked to become Japan's No. 1 "living and housing innovator" in order to co-create the happiness and dreams of local communities.」
Continues its management approach of pursuing "essential availability," "lifestyle proposals" and co-creation with local communities as its mission. - FY2021-Q1RestatedAnnual report
「Against this backdrop, as demand for home centers increased, we pursued our mission of "essential availability" and "lifestyle proposals" and worked to become Japan's No. 1 "living and housing innovator" in order to co-create the happiness and dreams of local communities.」
Reaffirms its mission of "essential availability," "lifestyle proposals" and co-creation with local communities while operating its business during the COVID-19 pandemic. - FY2020ReframedAnnual report
「Our mission is to "co-create the happiness and dreams of local communities through 'essential availability' and 'lifestyle proposals.'"」
Reorganized its longstanding customer-centric and customer-satisfaction-driven approach into a management philosophy comprising its mission, vision and values, explicitly setting out "essential availability," "lifestyle proposals" and "co-creation with local communities." - FY2019-Q3RestatedAnnual report
「With the management philosophy that "our customers' happiness is our company's happiness" at the heart of our operations, the Joyful Honda Group will continue to consider how we can contribute to society and pursue ongoing change and evolution.」
Reaffirms the rebuilt corporate philosophy and sets out social contribution and continuous change and evolution in addition to customer satisfaction. - FY2019-Q2ReframedAnnual report
「The name of our corporate group comes from "JOY = happiness" and "FULL = overflowing." In short, the purpose of our business and what we want to achieve is to be a company where JOY overflows for both our customers and employees. Through this, we want to continue growing together with stakeholders, including local communities, business partners and shareholders.」
Gives concrete form to the rebuilding of the corporate philosophy announced in the previous quarter, focusing on the happiness of customers and employees and sustainable growth together with local communities, business partners and shareholders, and reaffirms the principle that "our customers' happiness is our company's happiness." - FY2019-Q1ReframedAnnual report
「After extensive discussions about what we should be in the future, our group decided to return to its founding principles and rebuild its corporate philosophy.」
Returned to its founding principles and rebuilt its corporate philosophy, reaffirming the principle that "our customers' happiness is our company's happiness." - FY2018RestatedAnnual report
「Since its founding, our group has adhered to a customer-centric management style that thoroughly considers "what would make customers happy" in order to earn the trust of all stakeholders, including customers, shareholders, business partners, employees and local communities. We will continue to uphold this commitment, value the people and culture of each community, and build strong ties of trust with local communities. We aim to create stores that local residents feel are indispensable and where employees can take pride in working in the community and at the store.」
Reaffirms its management philosophy of emphasizing customer-centricity and trusting relationships with local communities, and refers to stores that are indispensable to their communities and to employee pride. - FY2018-Q3RestatedAnnual report
「To secure resources for creating even greater customer value」
Continues to identify the creation of customer value as an objective of its structural reforms. - FY2017RestatedAnnual report
「Since its founding, our group has adhered to a customer-centric management style that thoroughly considers "what would make customers happy" in order to earn the trust of all stakeholders, including customers, shareholders, business partners, employees and local communities. We will continue to uphold this commitment, value the people and culture of each community, and build strong ties of trust with local communities」
Reaffirms customer-centricity as its management style since its founding and refers to building trusting relationships with local communities and creating stores rooted in those communities. - FY2016First statedAnnual report
「Since its founding, our group has adhered to a customer-centric management style that thoroughly considers "what would make customers happy" in order to earn the trust of all stakeholders, including customers, shareholders, business partners, employees and local communities, and we will continue to uphold this commitment」
Explicitly identifies customer-centricity as its management style since its founding.