Becoming the Company Most Loved by Customers
First written in FY2019. 8 of 10 entries say "Restated". Latest entry: FY2026-H1.
The whole theme swung hardest in 2018: 2 of 10 companies on the "Worse" side.
10 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「The Group upholds the management philosophy of being “a car dealer loved by everyone,” manages the business from a stakeholder perspective, and works to enhance corporate value. It recognizes that enriching people’s lives as a partner in their motoring lives is its social raison d’être and will continue to operate its stores accordingly.」
The company continues its management philosophy of being “a car dealer loved by everyone,” its stakeholder perspective, and its policy of enhancing corporate value. - FY2024-Q2RestatedAnnual report
「Amid these circumstances, the Group has renewed its management philosophy as “a car dealer loved by everyone,” is implementing management from a stakeholder perspective more fully, and aims to enhance corporate value.」
The company continues to pursue the new management philosophy presented in the previous quarter, “a car dealer loved by everyone,” together with policies focused on stakeholders and the enhancement of corporate value. - FY2024-Q1ReframedAnnual report
「Amid these circumstances, the Group has renewed its management philosophy as “a car dealer loved by everyone,” is implementing management from a stakeholder perspective more fully, and aims to enhance corporate value.」
The management philosophy was renewed from the former “company most loved by its customers” to “a car dealer loved by everyone.” The company explicitly emphasizes a stakeholder perspective that is not limited to customers and the enhancement of corporate value. - FY2023-Q2RestatedAnnual report
「Amid these circumstances, our Group has operated its stores with a focus on lifetime value and the managed customer base, based on its management philosophy of being “the company most loved by customers.”」
The company continues to operate based on its management philosophy of being “the company most loved by its customers,” with a focus on customer lifetime value and the number of managed customers. - FY2021-Q3RestatedAnnual report
「Amid these circumstances, our Group has operated its stores with a focus on lifetime value and the number of active users, based on its management philosophy of being “the company most loved by customers.”」
The company continues to operate based on its management philosophy of being “the company most loved by its customers,” with a focus on lifetime value and the number of active users. - FY2021-Q2RestatedAnnual report
「Amid these circumstances, our Group has operated its stores with a focus on lifetime value and the number of active users, based on its management philosophy of being “the company most loved by customers.”」
The company continues to operate based on its management philosophy of being “the company most loved by its customers,” with a focus on lifetime value and the number of active users. - FY2021-Q1RestatedAnnual report
「Amid these circumstances, our Group has operated its stores with a focus on lifetime value and the number of active users, based on its management philosophy of being “the company most loved by customers.”」
The company continues to operate based on its management philosophy of being “the company most loved by its customers,” with a focus on lifetime value and the number of active users. - FY2020RestatedAnnual report
「Based on its management philosophy of being “the company most loved by its customers,” the Group is expanding the size of its stores to improve convenience through one-stop services, enabling customers to enjoy the best possible customer experience.」
The company continues to link its management philosophy of being “the company most loved by its customers” with larger stores and improved customer experiences through one-stop services. - FY2020-Q1RestatedAnnual report
「Amid these circumstances, our Group has operated its stores with a focus on lifetime value and the number of active users, based on its management philosophy of being “the company most loved by customers.”」
The company continues to pursue a policy focused on customer lifetime value and the number of active users, based on its management philosophy of being “the company most loved by its customers.” - FY2019First statedAnnual report
「Based on its management philosophy of being “the company most loved by its customers,” the Group conducts business by expanding the brands it handles, from domestically produced used cars to vehicles from renowned European and US brands, while consistently regarding being a company loved by its customers as its highest priority through fair and transparent transactions that comply with laws, regulations and social norms, and sincere sales practices.」
The management philosophy of making the company most loved by its customers is explicitly positioned at the center of its management policy.