Strengthening After-Sales Support, Including Warranties and Customer Centers
First written in FY2016. 4 of 5 entries say "Restated". Latest entry: FY2020.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
1 other company's latest entry also says "Restated".
- FY2020RestatedAnnual report
「By establishing an integrated service platform covering vehicle sales, automotive accessories, insurance, vehicle inspections, maintenance, body repairs and vehicle purchases, and maintaining regular contact with customers with high lifetime value, we seek to increase vehicle-inspection intake rates and lift maintenance revenue.」
The Group continues its policy of strengthening ongoing customer contact and service revenue through an integrated service environment covering post-sale warranties, maintenance, vehicle inspections and vehicle purchases. - FY2019RestatedAnnual report
「The Group will conduct customer surveys and strengthen its customer-center and call-center systems. Its warranty products primarily cover warranty periods of 1 to 3 years, and it has established a system under which vehicles requiring repairs or other service can be received by the Group or the nearest service facility.」
The Group continues to provide customer surveys, customer and call centers, 1- to 3-year warranties and a system for receiving vehicles at service facilities. - FY2018RestatedAnnual report
「The Group will conduct customer surveys and strengthen its customer-center and call-center systems. Its warranty products primarily cover warranty periods of 1 to 3 years, and it has established a system under which vehicles requiring repairs or other service can be received by the Group or the nearest service facility.」
The Group continues to provide post-sale support through customer surveys, customer and call centers, 1- to 3-year warranties and a system for receiving vehicles at service facilities. - FY2017RestatedAnnual report
「The Group will conduct customer surveys and strengthen its customer-center and call-center systems. Its warranty products primarily cover warranty periods of 1 to 3 years, and it has established a system under which vehicles requiring repairs or other service can be received by the Group or the nearest service facility.」
The Group continues to use customer surveys, customer and call centers, 1- to 3-year warranties and investment in a customer-management system as means of providing post-sale support. - FY2016First statedAnnual report
「The Group’s warranty products primarily cover warranty periods of 1 to 3 years, and has established a system under which vehicles requiring repairs or other service can be received by the Group or the nearest service facility. The service is also structured to provide broad coverage for 33 systems and 318 items, including engines, automatic transmissions, transmissions, brake mechanisms, power steering mechanisms and air-conditioning systems.」
The Group uses 1- to 3-year warranty periods, warranty services covering 33 systems and 318 items, and strengthened customer and call centers as means of providing post-sale support.