Centralization of Store Operations and Common KPI Management Across All Stores
First written in FY2020. 1 of 3 entries say "Restated". Latest entry: FY2022.
2 other companies' latest entry also says "Advanced".
- FY2022AdvancedAnnual report
「In the consolidated fiscal year, in addition to opening its first 20 large-format stores, the company achieved initiatives to promote ongoing transactions with customers, as the standardization of store operations at existing stores functioned at a high level.」
The opening of 20 large-format stores and the high-level functioning of standardized store operations at existing stores were cited as achievements for the fiscal year. - FY2021RestatedAnnual report
「To this end, we will establish a system that maintains consistent store operations by implementing customer-service procedures based on a Group-wide store manual. We will also establish a system for monitoring whether stores are being operated correctly in accordance with the store manual by tracking common KPIs (key performance indicators) across all stores.」
The company continues to standardize store operations through a common manual, customer-service procedures and common KPIs across all stores to support nationwide expansion. - FY2020First statedAnnual report
「To this end, we will establish a system that maintains consistent store operations by implementing customer-service procedures based on a Group-wide store manual. We will also establish a system for monitoring whether stores are being operated correctly in accordance with the store manual by tracking common KPIs (key performance indicators) across all stores.」
To support nationwide expansion, the company presented for the first time the standardization of store operations through a common manual, customer-service procedures and common KPIs across all stores as a standalone initiative.