Corporate Philosophy and Basic Policy Centered on Putting Customers First and Improving QSC&A
First written in FY2017. 20 of 21 entries say "Restated". Latest entry: 2026-08-12.
16 other companies' latest entry also says "Restated".
- 2026-08-12RestatedEarnings
「Under the Group’s corporate philosophy, “Let us become a company whose customers say thank you,” we have worked to ensure that our stores become stores customers choose and to give customers energy by providing safety, peace of mind, and enjoyment.」
The company has reaffirmed its corporate philosophy and its policy of providing safety, peace of mind, and enjoyment through stores chosen by customers. - FY2026RestatedAnnual report
「Our corporate philosophy is to provide local communities with services that create "encounters," "conversation," "relaxation" and "healing" through "heart," "food" and "drink," and to become a company that receives words of thanks from customers around the world.」
The company continues its corporate philosophy of providing services to local communities through "heart," "food" and "drink" and pursuing a company that customers thank. - FY2026-H1RestatedAnnual report
「Against this backdrop, under our corporate philosophy of "Becoming a company that customers thank," our group has worked to make its stores destinations chosen by customers and to provide safety, security and enjoyment so that customers feel refreshed.」
Under the philosophy of "Becoming a company that customers thank," the company continues to develop stores chosen by customers and provide safety, security and enjoyment. - FY2025-H1RestatedAnnual report
「Against this backdrop, under our corporate philosophy of "Becoming a company that customers thank," our group continues working to improve QSCA（*1） so that customers leave satisfied and want to visit again.」
The company continues its corporate philosophy and policies of pursuing customer appreciation and emphasizing customer satisfaction and improvements in QSC&A. - FY2024-Q3RestatedAnnual report
「Against this backdrop, under our corporate philosophy of "Becoming a company that customers thank," our group has continued working to improve QSCA（*1） so that customers leave satisfied and want to visit again.」
The company continues its corporate philosophy and policies of pursuing a company that customers thank through customer satisfaction and improvements in QSC&A. - FY2024-Q2RestatedAnnual report
「Against this backdrop, under our corporate philosophy of "Becoming a company that customers thank," our group has continued working to improve QSCA so that customers leave satisfied and want to visit again.」
The company continues its corporate philosophy and policies of pursuing a company that customers thank through customer satisfaction and improvements in QSC&A. - FY2024-Q1RestatedAnnual report
「Against this backdrop, under our corporate philosophy of "Becoming a company that customers thank," our group has worked to further improve QSCA(*) so that customers leave satisfied and want to visit again.」
The company continues its corporate philosophy and policies of pursuing customer appreciation and emphasizing customer satisfaction and improvements in QSC&A. - FY2023RestatedAnnual report
「To receive words of thanks from customers, our slogan is to continue making improvements while remaining constantly aware of the PDCC cycle of actions: Plan (hypothesis), Do (implementation), Check (verification) and Communication (horizontal rollout).」
The company continues to pursue customer appreciation, continuous improvement through PDCC and gaining the trust of stakeholders as basic policies. - FY2021RestatedAnnual report
「Our corporate philosophy is to provide local communities with services that create "encounters," "conversation," "relaxation" and "healing" through "heart," "food" and "drink," and to become a company that receives words of thanks from customers around the world.」
The company continues to uphold a corporate philosophy of contributing to local communities, earning customers' thanks and providing services through food and drink. - FY2020-Q3RestatedAnnual report
「Believing that employee satisfaction leads to customer satisfaction, we have emphasized employee satisfaction while restraining new store openings and working to improve service standards and employee training at existing stores.」
The company continues its policy of emphasizing employee satisfaction and linking it to customer satisfaction and improved service standards at existing stores. - FY2020-Q2RestatedAnnual report
「Believing that employee satisfaction leads to customer satisfaction, we have emphasized employee satisfaction while restraining new store openings and working to improve service standards and employee training at existing stores.」
The company continues its policy of pursuing customer satisfaction and improved service standards starting with employee satisfaction. - FY2020-Q1RestatedAnnual report
「For the training and education of foreign-national partners, including employees and part-time staff, foreign-national employees serve as instructors at training-center stores and work to develop talent who can "value the customers in front of them" and "have customers leave happy."」
The company applies its behavioral principles of putting customers first and providing services that satisfy customers to the development of foreign-national partners. - FY2019RestatedAnnual report
「Our corporate philosophy is to provide local communities with services that create "encounters," "conversation," "relaxation" and "healing" through "heart," "food" and "drink," and to become a company that receives words of thanks from customers around the world.」
The company continues to uphold a corporate philosophy that emphasizes contributing to local communities, customer satisfaction and trust from stakeholders. - FY2019-Q3RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards.」
The company continues to put customers first, uphold behavioral principles that emphasize customer satisfaction and focus on improving service standards. - FY2019-Q2RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards. In August, we established a subsidiary in Hanoi, Vietnam, for the purpose of opening a store and further strengthening the hiring of foreign nationals.」
The company continues to put customers first and uphold behavioral principles that emphasize customer satisfaction. - FY2019-Q1RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards.」
The company continues to put customers first and uphold behavioral principles that emphasize customer satisfaction. - FY2018RestatedAnnual report
「Our corporate philosophy is to provide local communities with services that create "encounters," "conversation," "relaxation" and "healing" through "heart," "food" and "drink," and to become a company that receives words of thanks from customers around the world.」
The company re-states its corporate philosophy of providing services that earn customers' thanks and contributing to local communities. - FY2018-Q3RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have worked on employee training and the hiring of foreign nationals to improve service standards.」
The company continues to put customers first and uphold behavioral principles that emphasize customer satisfaction. - FY2018-Q2RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have worked to improve service standards through training and education centered on ABC Academy and flagship stores, as well as by strengthening the hiring of foreign nationals.」
The company continues to put customers first and uphold behavioral principles that emphasize customer satisfaction. - FY2018-Q1RestatedAnnual report
「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles and began efforts to improve customer service skills, including by holding customer-service contests.」
The company continues to uphold behavioral principles that put customers first and emphasize customer satisfaction. - FY2017First statedAnnual report
「Our corporate philosophy is to provide local communities with services that create "encounters," "conversation," "relaxation" and "healing" through "heart," "food" and "drink," and to become a company that receives words of thanks from customers around the world. Under this philosophy, we have established 3 basic policies: 1. "Contribute to local communities through the food-service business"; 2. "Always put customers first and act with their satisfaction in mind"; and 3. "Thoroughly pursue improvements in Q (quality), S (service), C (cleanliness) and A (atmosphere)."」
The company explicitly identifies contributing to local communities, putting customers first and improving QSC&A as its corporate philosophy and 3 basic policies.