Sluggish same-store sales due to a delayed response to the growing number of internet users
First written in FY2017-Q3. 10 of 14 entries say "Restated". Latest entry: FY2022-Q3.
The whole theme swung hardest in 2017: 1 of 10 companies on the "Worse" side.
3 other companies' latest entry also says "Dropped".
- FY2022-Q3DroppedAnnual reportThe discussion of operating performance and the reuse business in this filing contains no direct mention of weak same-store sales caused by delays in responding to the growth in internet users.
- FY2021-Q2RestatedAnnual report
「During the cumulative first 2 quarters, we worked on re-educating staff in the fundamentals of the Hard Off and Book Off businesses and expanding online sales using the Hard Off headquarters' e-commerce platform, Net Mall.」
In response to the growth in internet users, the company continues to retrain its business operations and expand online sales through the Net Mall. This description provides no same-store sales figures showing the impact of these measures. - FY2020RestatedAnnual report
「The company worked to increase sales by adding value to products through initiatives such as repairs, sharing specialist knowledge among staff, and strengthening online sales using the Hard Off headquarters EC platform, the “Net Mall” online marketplace, while developing store displays from the customer’s perspective.」
In response to internet users, the company continues online sales, repairs, sharing specialist knowledge, and developing customer-focused store displays. - FY2020-Q3RestatedAnnual report
「During the cumulative third quarter, the company worked to increase revenue by pursuing initiatives to add value to products, including repairs, sharing specialist knowledge among staff, and strengthening online sales using Hard Off headquarters' e-commerce platform, "Net Mall," while developing store merchandising from the customer's perspective.」
In response to the growth in internet users, the company continues to strengthen online sales, provide repair services, share specialist knowledge, and develop customer-focused store displays. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter, the company worked to increase revenue by pursuing initiatives to add value to products, including repairs, sharing specialist knowledge among staff, and strengthening online sales using Hard Off headquarters' e-commerce platform, "Net Mall," while developing store merchandising from the customer's perspective.」
In response to the growth in internet users, the company continues to strengthen online sales, provide repair services, share specialist knowledge, and develop customer-focused store displays. - FY2020-Q1RestatedAnnual report
「During the cumulative first quarter, we worked to increase sales by advancing customer-focused store merchandising while adding value to products through repairs and other initiatives, sharing specialized knowledge among staff, and strengthening online sales using the Hard Off headquarters' e-commerce platform, Net Mall.」
In response to the growth in internet users, the company continues to strengthen online sales, provide repair services, share specialist knowledge, and develop customer-focused store displays. No comparative figures showing the impact of these measures are provided. - FY2019RestatedAnnual report
「We believe that effective use of online channels is possible by building strong physical stores.」
Describes an approach of using the internet based on strengthening physical stores in response to the growth in internet users, but provides no figures showing the impact of the measures. - FY2019-Q3RestatedAnnual report
「During the cumulative third quarter, the company worked to increase revenue by strengthening online sales using Hard Off headquarters' e-commerce platform, "Net Mall," deepening its efforts in services unique to physical stores, such as home pickup purchases, and developing store merchandising from the customer's perspective.」
In response to the growth in internet users, the company continues to strengthen online sales, offer home pickup services, and develop customer-focused store displays. - FY2019-Q2RestatedAnnual report
「During the cumulative second quarter, in addition to strengthening online sales using the HARD OFF headquarters' e-commerce platform “Net Mall,” we deepened initiatives involving services unique to physical stores, such as home pickup purchasing, and advanced customer-focused store layouts, working to increase revenue.」
In response to the growth in internet users, the company continues to strengthen online sales, offer home pickup services, and develop customer-focused store displays. This description provides no same-store sales figures showing the impact of these measures. - FY2018MaterialisedAnnual report
「Although successful models are beginning to take shape in some areas, they have not yet produced results across the business as a whole. The resulting sales shortfall, together with a 4.7% increase in personnel expenses from the previous fiscal year, affected profit, resulting in lower earnings.」
Explains that successful models for measures such as online sales are beginning to take shape in some areas, while results have not yet been achieved across the business as a whole, resulting in a sales shortfall. - FY2018-Q3RestatedAnnual report
「During the cumulative third quarter, the company worked to increase revenue by strengthening online sales using Hard Off headquarters' e-commerce platform, "Net Mall," deepening its efforts in services unique to physical stores, such as home pickup purchases, and developing store merchandising from the customer's perspective.」
In response to the growth in internet users, the company continues to strengthen online sales, offer home pickup services, and develop customer-focused store displays. No same-store sales figures showing the impact of these measures are provided. - FY2018-Q2RestatedAnnual report
「During the cumulative second quarter, in addition to strengthening online sales using the HARD OFF headquarters' e-commerce platform “Net Mall,” we deepened initiatives involving services unique to physical stores, such as home pickup purchasing, and advanced customer-focused store layouts, working to increase revenue.」
In response to the growth in internet users, the company continues to strengthen online sales, offer home pickup services, and develop store displays. No same-store sales figures showing the impact of these measures are provided. - FY2018-Q1MitigatedAnnual report
「During the cumulative first quarter, in addition to strengthening online sales using the HARD OFF headquarters' e-commerce platform “Net Mall,” we deepened initiatives involving services unique to physical stores, such as home pickup purchasing, and advanced customer-focused store layouts, working to increase revenue.」
In response to the delays in addressing the growth in internet users identified in the previous quarter, the company describes measures including strengthening online sales through the online marketplace. No specific figures showing the impact are provided. - FY2017-Q3First statedAnnual report
「Same-store sales failed to recover from September through November, remaining at 96.9% of the same quarter of the previous year, which the company attributes to the growth in internet users and delays in responding to it. As a result, the sales shortfall affected profit, resulting in lower earnings.」
Identifies delays in responding to the growth in internet users as a factor behind weak same-store sales, and explains that same-store sales remained at 96.9% of the same period of the previous year and the sales shortfall led to lower earnings.