One-stop, single-contract services through Total Life Concierge
First written in FY2017-Q1. 8 of 10 entries say "Restated". Latest entry: FY2023-Q1.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
8 other companies' latest entry also says "Restated".
- FY2023-Q1RestatedAnnual report
「This consolidated fiscal year is the second year of the medium-term management plan "Innovation Plan 2024 'Design the Future Life'" (IP24), which ends in fiscal 2024. During the first quarter of the current fiscal year, the Group continued to work as one under the five key messages set out in IP24 as Group guidelines: (1) promoting the LNG strategy (expanding the business area), (2) advancing TLC, (3) accelerating the DX strategy, (4) optimizing the allocation of management resources, and (5) strengthening initiatives toward the SDGs.」
Reconfirmed the IP24 key messages, including advancing TLC, as Group guidelines for the second year of the plan. - FY2022-Q1ReframedAnnual report
「Under IP24, the Group established five key messages: (1) promoting the LNG strategy (expanding the business area), (2) advancing TLC, (3) accelerating the DX strategy, (4) optimizing the allocation of management resources, and (5) strengthening initiatives toward the SDGs.」
Reorganized the previous TLC concept as "advancing TLC" under the new medium-term management plan. - FY2020-Q3RestatedAnnual report
「The Group continued to pursue the realization of the TLC (Total Life Concierge, hereinafter the same) concept and adopted "ABCIR+S (ABUSERS)" as themes.」
Restated the realization of the TLC concept as an ongoing theme alongside ABCIR+S. - FY2020-Q2RestatedAnnual report
「Regarding business promotion, the Group continued to pursue the realization of the TLC (Total Life Concierge, hereinafter the same) concept and adopted "ABCIR+S (ABUSERS)" as themes.」
Restated the realization of the TLC concept as an ongoing theme alongside ABCIR+S. - FY2020-Q1RestatedAnnual report
「During the first quarter of the current fiscal year, the Group continued to pursue the realization of the TLC (Total Life Concierge, hereinafter the same) concept and adopted "ABCIR+S (ABUSERS)" as themes.」
Continued to position the realization of the TLC concept as a key theme. - FY2019-Q2RestatedAnnual report
「TLC concept: a vision of comprehensively and attentively supporting customers' comfortable lives through the various services provided by the Group, with the aim of improving customer satisfaction.」
Reconfirmed the TLC concept as a vision of comprehensively and attentively supporting customers' lives through multiple services. - FY2017RestatedAnnual report
「Going forward, based on the TLC concept of providing infrastructure services that support customers' lives through a one-stop, one-contract model, the Group will respond flexibly to changes in the business environment, work to create new businesses and services, strengthen its points of contact with customers, and aim to provide a comprehensive range of lifestyle infrastructure services.」
Restated one-stop, one-contract service provision based on the TLC concept as a basic policy going forward. - FY2017-Q3RestatedAnnual report
「The Group's TLC (Total Life Concierge, hereinafter the same) concept focuses on "expanding the number of transactions" and "building strong relationships with customers."」
Restated the TLC concept's basic themes. - FY2017-Q2RestatedAnnual report
「The Group's TLC (Total Life Concierge, hereinafter the same) concept focuses on "expanding the number of transactions" and "building strong relationships with customers."」
Restated the TLC concept's basic themes. - FY2017-Q1First statedAnnual report
「We adopted the “Total Life Concierge” concept (the TLC concept), under which these services are provided to customers through one-stop, one-contract arrangements, as a group-wide theme and worked diligently to advance it.」
A customer engagement and contracting model that provides multiple residential services as a single package.