Strengthening Legal Compliance, Accountability and Personal Information Protection
First written in FY2017. 1 of 2 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2017: 1 of 8 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「We have prepared sales manuals and compliance manuals for sales employees and promote their understanding of accountability through internal training. For customers, when selling products and services, we confirm that they understand the relevant content and have made an informed purchasing decision by obtaining confirmation forms concerning their recognition of purchase-related risks and by having the operations department, which serves as the sales division’s back office, contact customers by telephone.」
営業マニュアル・コンプライアンス研修、確認書、顧客への電話確認、個人情報保護規程等による法令遵守・説明責任の徹底を継続している。 - FY2017First statedAnnual report
「We have prepared sales manuals and compliance manuals for sales employees and promote their understanding of accountability through internal training. For customers, when selling products and services, we confirm that they understand the relevant content and have made an informed purchasing decision by obtaining confirmation forms concerning their recognition of purchase-related risks and by having the operations department, which serves as the sales division’s back office, contact customers by telephone.」
The company strengthens compliance by enforcing accountability for both sales personnel and customers, conducting compliance training, obtaining confirmation forms, contacting customers by telephone, and maintaining personal information protection rules and system security.